We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** The Compliance and EAML Examinations Program (CEEP) is a global examinations team, that carries out Regulatory Compliance and Money-Laundering (ML)/Terrorist Financing (TF) Examinations of LOBs and functional groups. The role operates under the Global Methodology Programs and Strategy (GMPS) Team. GMPS is responsible for supporting the EAML and Compliance Examination teams through the development, implementation and maintenance of the examination program, tools/templates, annual examination planning, training and management reporting. In addition, the GMPS team manages and executes the Quality Assurance (QA) program to assess the effectiveness and quality of examinations. As a Manager, Quality Assurance, you will play a key role in evaluating, and enhancing the CEEP examination program through systematic quality assurance audits. This role ensures that CEEP examinations adhere to internal methodologies, policies and procedures, while also aligning with industry best practices and applicable regulatory requirements. This role will help drive continuous improvement and uphold quality in the execution and delivery of CEEP’s Compliance and EAML examination practices. This position supports the alignment of quality assurance methodology with industry standards. Success in this role requires the ability to build and maintain strong working relationships and effectively influence the broader CEEP examination teams and key stakeholders. The Manager will also serve as a subject matter expert and trusted advisor to CEEP Senior Leadership Team, providing insights on the effectiveness and methodology alignment of examination practices. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you’ll succeed** + **Methodology Subject Matter Expert -** Maintain a full understanding of all compliance examination and QA methodologies; including but not limited to IIA standards, guidance and publications. + **Maintain Integrity and Objectivity -** Uphold ethical standards and excellence in all QA processes. Make decision based on facts and evidence. + **Communicate Clearly and Factually -** Write thorough QA reports that presents findings in a constructive manner that leads to action not defensiveness. + **Forward Looking and Continuous Improvement -** Stay up to date with examination practices in the industry, trends, and impactful events. Proactively make changes to the QA methodology to ensure continuous alignment with industry best practices; this includes annual methodology benchmarking and assessment. + **Relationship Management and Collaboration -** Build ongoing partnerships with key partners, including various CEEP teams towards a common goal and negotiate QA results, as required. + **Change Management -** Working closely with cross-functional teams (to determine necessary changes in change management standards, processes, documentation and implementation related requirements. Partner with the training delivery team to support the delivery of QA methodology changes as required. + **Consultation -** Provide consultation advice to staff pertaining to the interpretation and application of our examination methodology and the application professional standards (including consulting with and advising examination teams on unique or complex scenarios). **Who you are** + **Minimum 5+ years of experience in financial services and/or consulting supporting quality assurance programs** in compliance or audit functions. + **You are a professional** , holding a Bachelor’s degree with applicable industry certifications (e.g., CPA, CIA, CFA, FRM or equivalent considered an asset). + **Demonstrated ability to manage** and navigate various competing priorities and streams of work, with attention to detail and understanding of urgency and resolutions. + **Forward-looking and visionary thinker,** with strong critical thinking skills to inform decision-making. + **Strong expertise in AML methodology** and industry best practices to guide innovative ideas and insights. + **Detail-oriented** , with critical thinking skills that inform decision-making. + **Take initiative and deliver results** , acting with ownership. + **Excellent communication skills** . You actively listen, use empathy, and convey messages clearly, concisely, and accurately. + **Values matter to you.** You bring your real self to work and you live our values—trust, empathy, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 31st Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Anti-Money Laundering (AML), Financial Transactions, Innovation, Operational Efficiency, People Management, Risk Management and Mitigation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.