The Selling Partner Communities organization builds lasting connections with and helps drive the success of our Selling Partners. Within this organization, the Community Advising and Management team plays a crucial role in fostering an active and helpful community for information exchange among Selling Partners, providing an effective channel for multi-directional engagement with Amazon, and understanding Selling Partners' perceptions to improve their experience selling on Amazon.

Mission: CAM team's mission is to create and maintain a thriving, engaging, and supportive online community for all Selling Partners, regardless of their size, tenure, or location. Our role is to facilitate meaningful interactions between different selling partners, to identify opportunities to enhance the seller experience, and drive satisfaction through community-driven insights and support.

We are looking for a seasoned and inspirational leader to manage a team of Community Managers who focus on both operational efficiency with case management (responding to sellers in a timely manner) and strategic engagement campaigns to continuously improve the seller experience on our Seller Forums. The ideal candidate will demonstrate proven success in process improvement, data-driven decision making, and the ability to balance tactical execution with long-term strategic planning. You will need high judgment to navigate complex situations, thrive in ambiguous environments, and excel at building and developing high-performing teams. This role requires someone who can establish scalable mechanisms for operational efficiency while fostering a culture of continuous improvement and customer obsession.

Key job responsibilities
• Lead and develop a team of Community Managers who deliver quality results by defining, implementing and monitoring effective mechanisms, processes and metrics to measure success.

• Develop data-driven insights to inform decision making and demonstrate impact of community initiatives

• Establish workflows and best practices that balance operational efficiency with high-quality seller support

• Developing and demonstrating expert knowledge of Selling Partners business trends, pain points and tools available and tailoring guidance and solutions to those needs at scale

• Partner with cross-functional teams to identify trends, surface seller pain points, and drive improvements that enhance the seller experience

• Promote a culture of operational excellence and continuous improvement while maintaining team engagement and work-life harmony