This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Interested in leading a high-impact team that shapes how Spectrum responds to customer needs? As Communication Desk Manager, you will oversee daily operations, drive coordination during outages and service issues, and elevate communication across departments. Your leadership ensures seamless service and empowers staff to deliver exceptional results.

How You’ll Make an Impact

Supervise and guide Communication Desk employees across multiple shifts and locationsCoach and develop staff to achieve goals and maximize performanceRecommend and decide on escalations and outages, ensuring quality communication with Spectrum’s Executive LeadersDevelop techniques to analyze customer call, chat and trouble call data and identify trends, issues, and opportunitiesEstablish productive relationships with operational partners to facilitate effective resolution of customer and employee facing issuesEvaluate and improve existing processes to enhance efficiency and effectivenessFoster high morale by providing regular feedback and opportunities for staff input

Working Conditions

Must be available in an on-call capacity to support overnight issues approximately once a month from 6:00 PM to 6:00 AM.This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in business or related field or equivalent experience

Experience

3+ years general management experience2+ years project management experienc

Skills

Ability to motivate and lead a team through organizational change, minimizing disruption and developing staff skillsAbility to work cooperatively with peers across SpectrumAbility to work well under pressure with minimal supervisionStrong communication skills with management, peers and staffExcellent problem-solving skillsExcellent analytical skills for extracting and correlating dataBroad knowledge of cable technologies, systems and processesAbility to quickly learn new information and adapt to evolving technologiesEffective coaching and mentoring skills to develop knowledge and analytical expertise in staffExpertise in cable technologiesAbility to manage complex activities involving teams of at least 40 people
COP595 2026-76581 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63017

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.