At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

The Colleague & Labor Relations Manager (CLR Manager) for Greater China is responsible for providing employee and labor relations advice to the Greater China markets; Hong Kong, China and Taiwan markets. Reporting to the Vice President for C&LR APAC, this role will be responsible for proactively defining and executing the Colleague & Labor Relations Strategy for Greater China.

The CLR Manager will partner closely with the broader Colleague Experience Group. The ideal candidate is an experienced CLR Manager, or Employment Law professional with a proven track record in their field, with superior CLR knowledge and expertise in Greater China.

 

Key responsibilities will include:

With the use of data, making informed decisions and build business connectivity by proactively partnering with the One Colleague Experience Group, people leaders and employeesDesign and execute Colleague & Labor Relations strategy for Greater China ensuring alignment to global goals, business goals and people objectivesProactively identify and guide people leaders on employee performance matters through performance improvement plans, disciplinary hearings and/or terminationHandling complaints, investigations and grievances. Consult with business leaders and CEG partners to implement reductions in forceOffer consultative services on all employee relations related matters. Define and apply strategies to prevent harassment, discrimination, retaliation and other forms of inappropriate workplace conductAnticipate change, manage and help set expectations by determining what key colleague- affecting policies should look likeDevelop the ER capabilities of business leaders by effective delivery of trainingEnsure CLR data integrity and leverage data and insights to spot trends and identify issuesCaptures and reports on identified issues to address cultural related matters. Define and execute remediation plans through training, policy and process enhancement, working closely with the business and the One CEG community and through overall thought leadershipCreate a safe environment for employees to raise complaints and help drive a culture of coming forward without taking an advocacy positionActively participate in the APAC and Global Colleagues and Labor Relations CommunityDemonstrate proactive thought leadership in the interpretation of current and pending employment legislation and its possible impact to the AXP businessBuild and maintain relationships with Country Executive Team, Business Leaders, Colleague Strategic Partners and other relevant internal/external partiesWork in partnership with relevant stakeholders to effectively implement strategic initiatives/projects, where there is an ER impactWhere relevant, manage and coordinate the due diligence activities and ER impact of complex business changes and divestitures by ensuring full compliance with local laws and regulations

 

Preferred Qualifications:

A track record of success within a highly matrixed multi-national environmentExperience of ER/Employment Law; or an HR Generalist with a strong ER focusExcellent knowledge of Hong Kong, China and Taiwan employment law contextAbility to operate on a matrix environment and negotiation skillsStrong interpersonal and communication skills proficiency to liaise with all levels of management, and to produce presentations and reports as a tool for strategy formulation and implementationAbility to focus both on explicit detail and the broader implications of issuesProactively identify linkages/partnership opportunities to enhance overall ER experience and customer serviceStrong Commercial acumenCantonese and Mandarin language capability.  Fluent English speakerDegree qualified - A master's degree or equivalent would be a distinct advantageThis role may be subject to additional background verification checks

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.