This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you driven to lead a high-performing team that delivers exceptional client experiences and safeguards key revenues? As a Client Services Manager at Spectrum Business, you will recruit, coach and manage dedicated representatives who support our valued Enterprise customers across multiple business sectors. Your leadership will shape service excellence and directly influence Spectrum Business’ long-term growth.

How You’ll Make an Impact   

Recruit, coach and manage a team of Client Services Representatives supporting inbound requests and back-office operations for Enterprise clientsHold yourself and your team accountable for monthly performance standards, regularly reviewing and documenting resultsOversee case escalation processes, ensuring timely completion within specified service level agreementsCollaborate with Sales, Sales Support, SMB Care and other departments to address enterprise projects such as billing migrations, audits and equipment swapsServe as a Subject Matter Expert on Spectrum Business policies, procedures and products, guiding your team through ongoing trainingAdvocate for customers by identifying process gaps and partnering with leadership to optimize service efficiencies and SLAsProvide coaching in account planning, management and presentation skills to enhance team capabilities

Working Conditions   

Office environmentExposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Bachelor’s degree in business marketing or related field or equivalent experienceValid driver’s license with a good driving record

Experience

5+ years of business-to-business sales or client services management experience5+ years of telecom sales or client services field experienceExperience with Internet technologies, data networking services including LAN, MAN, WAN and VPNExperience in CLEC, telecom and fiber/metro Ethernet sales

Skills   

Ability to read, write, speak and understand EnglishAbility to build and manage a client services team focused on large business accountsAbility to sell advanced business solutions to enterprise clients

Preferred Qualifications

Leading a high volume back office teamWorking with complex business clients and accounts

SCE510 2026-76054 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.