Do you want to guide a cross-functional team responsible for proactively servicing and supporting VIP clients? You can do that. Ready to support multiple verticals and revenue thresholds simultaneously? As a Manager of Client Services at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
You manage a team of inbound and back-office Client Services Representatives that proactively service and support our client base. You drive retention and process flow through successful interactions with internal teams. You collaborate with teams in person and digitally within an office environment.
How you can make a difference:
Ensure the team achieves monthly performance standards, review and document team production metrics and serve as a subject matter expert on Client Services and Spectrum Enterprise processes, policies, guidelines and procedures. Drive the enterprise request intake process from departments. Manage and complete enterprise projects, including billing migrations, billing audits, equipment swaps and general account clean-up activities. Coach and train representatives on account planning and management and presentation skills.What You'll Bring to Spectrum Business
Required Qualifications
Experience
Five years of B2B or client services management experienceFive years of telecommunications sales or client services field experienceFamiliar with CLEC.Education
Bachelor’s degree in business, marketing, a related field or equivalent experience.Technical skills
Understanding of internet technologiesProficient in Microsoft Office.Skills
Organizational, prioritization and English communication skills.Abilities
Expert in building and managing a client services team focused on a named account list of large business clientsAbility to manage and sell advanced business solutions to enterprise-level clients.Travel
Availability to travel to and from assigned territories and company facilities.Valid driver's license.Preferred Qualifications
Experience in a retention or sales environment. Telecommunications industry experience.SCE510 2026-69254 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.