Job Description:

Job Title: Manager, Client Financial Services (CFS)
Location: Kirksville, MO
Department: Revenue Cycle / Client Financial Services
Employment Type: Full-time
Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M.
 

Job Summary:

Are you a passionate and dedicated financial services leader looking to make a positive impact in the healthcare industry? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Preferred Family Health as a Manager, Client Financial Services (CFS)!
 

As a CFS Manager, you'll oversee Accounts Receivable, Billing, Cash Posting, and Client Customer Service operations. Our ideal candidate is experienced in healthcare revenue cycle management, has strong leadership and analytical skills, and is committed to delivering exceptional service and financial accuracy.
 

Kirksville, MO offers a variety of events and activities to choose from. Whether it’s visiting the state park, stopping by the farmers market, being engaged in the college and universities, or enjoying community events and businesses. Kirksville is a community driven hub with a high quality of life. Join us in making a difference!
 

Position Perks & Benefits:

29 Days of PTO

Competitive Pay

Eligibility for HRSA Loan Repayment *eligibility requirements *LPN ONLY

Employee benefits package - health, dental, vision, retirement, life, & more**

Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

Company-paid basic life insurance

Emergency Medical Leave Program

Flexible Spending Accounts – healthcare and dependent child-care

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Mileage Reimbursement

Key Responsibilities:

Supervise daily operations of Client Financial Services, ensuring compliance with policies and standards

Provide leadership and support to staff, ensuring quality and productivity goals are met

Promote excellent customer service with staff, vendors, payers, and clients

Ensure services comply with state/federal regulations and accreditation standards

Oversee timely claims submission and cash management reporting

Supervise insurance follow-up and denial management workflows

Monitor client calls and identify process improvement opportunities

Conduct quality audits and performance evaluations

Develop and deliver training for new and existing staff

Manage employee performance, including feedback and corrective action

Ensure accurate and timely timekeeping and adherence to company policies

Communicate strategic direction and encourage team participation

Collaborate with leadership to meet operational goals
 

Education and/or Experience Qualifications:

High school diploma or GED required; Bachelor’s degree preferred

Certification in Billing and/or Coding preferred

Minimum of 2 years of experience in healthcare billing, collections, or denial management preferred
 

Required License/Certification (one of the following):

Certification in Billing and/or Coding (preferred)
 

Additional Qualifications:

Strong leadership and conflict-resolution skills

Excellent verbal and written communication

Ability to analyze financial data and system reports

Proficiency with computer systems

Strong time-management and multitasking abilities

Ability to maintain confidentiality and professionalism

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.