The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Serve as the operational right hand to the CoS, driving scalable operating models, agile processes, and performance frameworks for global teams. Lead AI governance and innovation alongside the VP and product leadership, ensuring AI-first thinking and responsible adoption. Excel in systems thinking, execution, and clear communication—turning insights into lasting advantage and supporting the company’s transformation through operational excellence and AI-powered innovation.

Job Description:

Essential Responsibilities:

Lead functional projects and programs to optimize operational processes.Identify issues and recommend best practices for process improvements.Partner with various departments to understand business trends.Drive business or process improvements within the function.Provide oversight and support for planning and management of financial, budget, and headcount targets.Act as a point of contact or liaison between business leadership, staff, and other key partners.Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Minimum Qualifications:

Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Demonstrated ability to champion operational excellence, foster adaptability, and promote a culture of continuous improvement.

Proven experience evolving agile workflows and cross-team collaboration models, proactively resolving inefficiencies through scalable, AI-driven solutions.

Strong track record in scaling teams through process reengineering, the development of structured onboarding frameworks, and the establishment of best practices for organizational knowledge sharing, project intake, and cross-functional coordination.

Hands-on experience owning and optimizing unit operational systems of record (e.g., OKRs, business reviews, sprint cadences, strategic dashboards), with a focus on designing and refining data-driven operating models to enhance accountability and inform decision-making.

Expertise in developing and executing AI and ML strategies, governance, and usage policies by identifying and deploying high-impact use cases across operational workflows, business insights, and decision support.

Demonstrated ability to serve as a thought partner to executive leaders, connect strategy to delivery and scale, and lead change management by translating strategy into actionable roadmaps with clear milestones and strong governance.

Proficiency in building executive-level reporting and insight presentations that clearly communicate priorities, and experience collaborating with global working groups to share knowledge and pilot new organizational capabilities.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.