At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

This position is responsible to assist Senior Manager, Marketing & Business Enablement to perform business enablement and project management functions for International Card Services (ICS) Hong Kong consumer business to drive efficiency and reduce operational complexity and risk.  

This role will be required to work closely with stakeholders across American Express the Business Unit including but not limited to Control Management, Operation Excellence, Compliance, Legal, Risk, Internal Audit Group (IAG), Technology, Central COE to enable protection and growth for the ICS Hong Kong consumer business.    

 

Key Responsibilities:

Drive and implement business projects that support streamlining our business and enable BU to focus on core business activitiesSupport implementation of projects that standardize processes and capabilities in BU including but not limited to relevant system migrationSupport ICS consumer risk assessment process including but not limited to RCSA process (Risk and Control Self-Assessment in line with Enterprise Policy – including risk identification & assessments and documentation of controls, periodic review of existing controls and enhancement in partnership with Operation Excellence team. This shall include existing or new product / process where appropriateServe as PMO for compliance & operational risk related change requirements for consumer card productsDrive and identify initiative that drive efficiency, process improvement, reduce operational complexity and risk and enable business change in a compliant mannerWork closely with Compliance, Control Management, and Legal teams to embed controls into business workflows and support ongoing business initiativesAssist in defining and maintaining effective preventive and detective controls within ICS Hong Kong operationsSupport relevant audits, issues & events remediation where appropriateSupport critical business project that is essential to future ICS business growth

 

Preferred Skills and Qualifications

Bachelor’s degree or aboveMinimum of 6 years of relevant working experience in credit card, financial or consumer industry and experiences in risk management, business compliance and operation excellence a plusStrong project management skill, with the ability to work under pressure to meet deadlinesSolution-driven problem solver with strong business acumen and business operations in the Payment IndustryStrong analytical and data analysis skillsStrong collaboration skills and able to work and influence effectively in cross-functional project teams. Ability to work with external partners and manage multiple relationship in matrix environmentSelf-starter with the ability to understand complex business operations quicklyAble to work independently and excellent time management skills

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.