This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Job Summary

Do you excel at motivating teams and crafting strategies that keep customers engaged? As Manager, Business Customer Solutions at Spectrum Business, you will oversee daily operations of in-house customer solutions teams, guiding their performance to meet customer, unit and revenue retention targets. Your leadership will shape customer experiences and drive results that fuel Spectrum Business’ ongoing growth.

How You’ll Make an Impact

Lead customer solutions teams by monitoring and evaluating supervisor and agent performanceDevelop and execute retention tactics to boost customer loyalty and minimize churnIdentify opportunities and gaps by analyzing retention programs and customer profilesCollaborate with marketing, care and sales teams on business case development for retention effortsAssess retention offer mix to protect revenue and reduce churnImplement incentive programs to reward retention achievementsProduce and present weekly retention performance reports to senior leadership

Working Conditions

Office environmentTravel required, approximately 15%

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor's degree, customer service or related field, or equivalent experience

Experience

5+ years of demonstrated success in consumer credit/collection business management

Skills

Ability to read, write, speak and understand EnglishKnowledge of cable television products and servicesKnowledge of cold call sales skills

Preferred Qualifications

Experience

2+ years of management or leadership experience

Skills

Knowledge of cable television and associated billing systems is strongly preferred
SRT520 2026-70224 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.