Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Achieves goals through the work of others. + Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees. + Requires broad technical expertise and company/industry knowledge. + Accountable for functional, operational and/or program management. + Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees. **Functional Knowledge** + Requires indepth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines. **Business Expertise** + Translates strategy/priorities into work product. **Impact** + Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives. + Guided by policies, resource requirements, budgets and the business plan. **Leadership** + Manages a generally homogeneous team; builds engagement in teams to meet service and/or operational challenges. + Approves OT/ operational expenses/ rollup data to provide recommendations. **Problem Solving** + Identifies and resolves technical, operational and organizational problems. + May participate in solving problems across a matrix. **Interpersonal Skills** + Guides, influences and persuades others either internally or lower complexity external customers or agencies. **Responsibility Statements** + Leads day-to-day functions and activities across Business Administration, including people management and operational subjects. + Drives innovation and efficiencies of business opportunities, applying processes improvements and / or new systems. + Responsible for compliance and organizational policies and local regulations. + Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings. + Identifies and monitors volume driven trend activities to develop strategic recommendations for client and internal partners for continuous improvement. + Engages client or vendor to gather requirements for applicable changes. + Provides resolution to a range of complex processes, ensure performance and quality standards, and identify opportunities for cross-client standardization. + Responsible for routine maintenance and updates to continuity plan. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .