Overview:
Responsible to be knowledgeable of the Division’s SOPs and Policies to better understand and conduct the different managerial functions within the department of Spa & Recreation, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
Responsibilities:
Be aware of all products/services that are offered at Spa, pool area and Rosebuds program.Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your staff.Implement effective communication systems within the department, such as Rosewood Daily Review, ensuring that all relevant hotel information is communicated.Maintain a high level of safety in the workplace.Manage programs for group spa requests and group spa sales. Spa Manager should oversee resume, contract, approving appointment schedule and ensuring sufficient and adequate staffing.Communicate and inform all spa employees of upcoming visits by VIPs and/or repeat guests; reinforce special requests and needs.Supervise and oversee that proper housekeeping is maintained throughout the spa, gym and pool area, as well as Rosebuds.Supervise and oversee that sanitary conditions are maintained in the spa, pool areas and Rosebuds at all times.Qualifications:
Experience: At least one 6-month internship at a 5 star hotel.Education: Diploma from an Accredited Hotel Management School.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to input and access information into system; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision. Basic computer functions and user-friendly systems, Microsoft Office.
Required to speak, read and write English, with fluency in other languages preferred.Must be able to exert physical effort in transporting _____ pounds, endure variousphysical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Licenses & Certifications: None required.