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Skills:

The ideal candidate will have deep experience identifying, collecting, and organizing large amounts of technical content across many disparate groups, bringing knowledge to bear in automated processes. Experience as curator of technical information (standard operating procedures, work instructions, job aids, technical manuals) with a large complex organization. Ability to perform technical writing as well as guide other tech writers. Experience with Industry standard content management and knowledge automation solutions (Confluence, Service Now, or other content management systems (CMS) and content management databases for ECM and WCM). Experience/knowledge with Infrastructure patching or Security Vulnerability management.

Required:

Technical Writing Experience. Skilled in organizing large volumes of content across teams and platforms. Proficient in CMS tools like Confluence, ServiceNow, ECM/WCM platforms. Understands how to automate and optimize knowledge workflows. General understanding of server infrastructure, patching, and security operations.