The Customer Experience Management Associate is designed as an entry level commercial position designed so that an MA will be exposed to various aspects of U.S. Steel’s North American Flat Rolled business, and ultimately begin to assist the customer experience teams to achieve major business objectives. The interaction with their teammates and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. As of now, this is a remote commuter position, designed to permit the ability to work remotely while also being able to commute to our Headquarters in Pittsburgh for training, development, collaboration, and ultimately assume permanent commercial responsibilities either as a remote worker or in office depending on the role.

Responsibilities:Support various departments by completing tasks, projects, and assignments delegated by supervisors or team leadsGather data, conduct research on specific topics, and analyze findings to contribute to projectsParticipates in projects to deliver initiatives with a focus on efficiency improvementsLearn the order to cash process from start to finish, which includes but is not limited to:Sales solicitation Order receipt and entrySteel production process and product characteristicsShipping and receipt of paymentHelp improve training materials, organize training sessions, and assist with training logisticsCommunicates regularly with producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.Learn new skills, gain practical experience, and develop professionally to advance to a customer experience analyst that:Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase ordersFollows the production of orders to ensure on-time delivery to the customerReleases material and ensure delivery based on requirements from the customerManages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirementsPerforms root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action Requirements: Bachelor’s degree in business administration, communications, supply chain management, marketing, or a closely related fieldExcellent communications and interpersonal skillsPlanning and organization skills Possess excellent attention to detail while working in a fast-paced environmentHave proficiency in Microsoft Office, particularly Excel Ability to adapt to and master web-based support applicationsAbility to work collaboratively in a matrix environmentWillingness to incorporate AI tools into daily workPreferred Skills:We are looking for motivated self-starters that can work in a fast paced, data-driven environment. The successful undergraduate will be an analytical problem solver, have an extremely high level of customer focus and a passion for process improvement. In addition, a successful candidate will have:Demonstrated outstanding academic achievement and an aptitude for your area of studyA strong record of team, project and/or people leadership in a work setting and/or extracurricular activitiesA willingness to take initiative to understand the businessAn aptitude for problem solving; strong writing and verbal communication skillsA strong commitment to excellence and to personal and professional growthMust be resourceful, responsible, tenacious, curious, independent, confident and high energyThe ability to prioritize and manage multiple tasksLeadership and strong decision-making skillsAbility to think and act both strategically and tactically