Summary The position is located in the Office of Resolution Management (ORM). ORM is delegated responsibility for EEO counseling functions associated with employment discrimination and for receiving, investigating, and processing complaints of discrimination. These responsibilities are not further delegated to VA administrations and staff offices. Responsibilities Technical Advisor Assists ORM's Executive Director with the development, implementation, and monitoring of nationwide operational controls for ORM. Identifies trends, problem areas, inefficiencies, and inconsistencies in operations. Consolidates and reviews analytical and evaluative activities, which determine the direction and scope of ORM's program operations, and which impact the quality and consistency of services provided. Data Analysis Prepares, compiles, reviews, performs analysis, and submits program data required for the review of ORM's Executive Director and other stakeholders. Evaluates and interprets directives and policy instructions for impact on ORM's operations. Conducts organizational reviews and evaluations; initiates actions to maintain effectiveness, efficiency, and promote continuous improvement in program outcomes. Administrative Operations Prepares assorted memoranda, letters, responses to stakeholder inquiries and other written communications as required. Exchanges and communicates complex information, coordinates and advises on work efforts and projects, coordinates subordinates and peers to meet deadlines and satisfy both internal and external requirements. Monitors program accomplishments/progress and identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance or other similar factors. Reviews programming documents to determine their effect on ORM's mission. Demonstrates effective communications skills verbally and in writing daily. Can maneuver difficult and complex situations with clear and respectful communications. Provides analytical support for responses to Congress, OMB, the White House staff, media, and other sources regarding special inquiries regarding VA-wide operations. Provides program leadership to ensure commitments to and from various stakeholders are met and ORM's targets are achieved. Effectively resolves conflicts between and among stakeholders with competing agendas and interests, while maintaining cohesiveness in program effort and direction. Keeps the Executive Director and other ORM leadership apprised of the organizational climate. Identifies actual or anticipated problems, communicates with managers, and provides consultation on program administration matters. Provides comprehensive briefings to senior level management when necessary to facilitate VA leadership decisions. Prepares various reports, guidance documents, legislative proposals, rulemaking documents, and executive correspondence, all of which have national program impact and may impact both internal and external audiences and stakeholders. Prepares correspondence in response to congressional inquiries. Performs other duties as assigned. Work Schedule: Full-time Compressed/Flexible: Available Telework: Suitable - may be authorized in accordance with agency policy. Virtual: This is not a virtual position. Position Description/PD#: 000070 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/22/2025. Grade Requirement: IAW 5 CFR. 330.607, CTAP eligible applicants must hold a GS-14 position. This must be supported by the SF-50. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using advanced data analytics and statistical methods to evaluate programs and operations; Designing and implementing dashboards, reports, and visualizations for executive decision-making; Designing and implementing SharePoint sites for executives; Extracting, transforming, and analyzing complex datasets using tools such as SQL, R, Python, Excel, or SAS; Leading or coordinating data projects with cross-functional teams. You will be rated on the following Competencies for this position: Communications Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well-qualified, applicants must meet the following qualifications: The applicant possesses expert-level proficiency in tools such as PowerBI, Excel, SQL, and Python, and consistently uses tools to extract, clean, and analyze large, complex datasets to evaluate program effectiveness, identify trends, and inform high-level policy and management decisions. The individual demonstrates the ability to: Technical knowledge and experience Leadership in analytical projects Communication and presentation skills Problem solving related to organizational performance. The Management and Program Analyst leads cross-functional analytics initiatives that improve organizational performance and provide actionable recommendations to senior leaders. The work includes designing interactive dashboards, statistical models, and custom reports that clearly convey complex information to both technical and non-technical audiences. They pay a key role in ensuring data quality, aligning data strategies with organizational goals, and supporting compliance with federal data governance standards. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Physical Requirements: The work is primarily sedentary although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.