Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

What You’ll Do:- 

Responsible for Managed Services delivery for a dedicated region(s) 

Actively manage the large-scale digital transformation project in the region and act as a program manager for the same 

Building strong customer relationships across Global Strategic Accounts and Large Enterprises with a passion for customer value and success 

Ensuring that Customer Satisfaction is always optimum for the Managed Services delivery while developing/fostering stronger relationships with both the customers and the Sprinklr team & internal stakeholders 

Providing effective leadership to the services organization, while fostering a culture of accountability, efficiency, professional development, high-performance, and ethical behaviour 

Responsible for the renewal and upsell of Managed Services in the region 

Provide mentorship and guidance to the Managers and consultants in the region 
Building strong internal relationships and collaborating cross-functionally to drive market readiness, services deployments and project management 

Seeking out and analysing customer feedback, improving quality and customer satisfaction 

Acting as an escalation point in projects and providing expertise to ensure delivery quality for all Sprinklr deliverables 

Ensuring project teams are following best practices and adhering to Sprinklr processes and policies 

Conducting business inspections to forecast revenue consistently and accurately 

Achieving revenue, margin and expense objectives set forth by management 

Provide a snapshot of the services performance in the region against the KPIs set 

Lead staffing resourcing and capacity mapping in the region

Managing and controlling projects in the region for scope, timeline, budget, risks & issues, and change control processes 

Attracting, hiring and retaining top talent, mentoring new team members and supporting the ongoing skill development of existing teammates 

Applying Sprinklr methodology, company procedures, and leading practices in all areas of work 

Develop a working knowledge of the Sprinklr platform in order to guide the team in solving complex use cases 

 
Who You Are & What Makes You Qualified 

8-12 years of relevant experience in enterprise software, digital, or social implementations and operational support

At least 4-6 years of management experience at SaaS professional companies 

Must have program managed large-scale digital transformation projects 

Demonstrated experience and a passion for the Customer Experience technology universe. 

Experience in mentoring, coaching, and developing people, and want to inspire their best work 

Experience in costing for services, setting and meeting revenue targets, and capacity planning 

Exhibit empathy towards customers and are passionate about customer value and success 

Excellent interpersonal skills, with an ability to establish credibility, trust and support within all levels of the organization 

Solutions-oriented with an ability to convey a clear vision, with a demonstrated track record of executing against results. 

Critical thinker with an ability to influence, make sound decisions and drive alignment. 

Ability to motivate and focus resources with or without a direct reporting relationship 

Excellent listening skills to fully understand the customer requirements and pain points, with a focus on customer success 

Passion for solving client challenges and commitment to client delight 

Ability to work effectively under deadlines and juggle several assignments simultaneously, particularly in a fast-paced environment 

Flexibility in working with global internal and customer teams across time zones 

Passion for solving client challenges and commitment to client delight 

Full professional in Korean and English

4-year college / university degree with a relevant post-graduate qualification

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.