Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:  

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

We are growing our Corporate Services Sales, Activation and Solutioning Function for Managed Services and are looking for a highly motivated Manager to support the growth of our Managed Service business in this area.

The primary objective of this role is to support the Sales and SolutionDirector on a range of areas, driving a consistently high outcome across a set of activities and processes to include execution of go-to-market strategies, pursuit support, sales collateral creation and event activation.

Experience with tools such as MS PowerPoint, MS Excel, Salesforce CRM are a must, and you must be able to work in a fast paced team, picking up new skills quickly.

An understanding and interest in the Corporate Services (Finance & Accounting, HR, and Procurement) would be beneficial, along with exposure to working in a consulting environment .

In addition to the above efforts, this role will also support broader PMO related activities as needed across the team.

We are looking for someone who can build relationships quickly with internal stakeholders, is highly adaptable to changing requirements and a fluid role, and who has strong project management capability, is organized, able to be creative, resilient to a constant changing and exciting landscape and wants to grow a career in a fast paced and game changing team.

Roles and Responsibilities:

Daily tasks and delivery expectation

Working closely with the Sales and Solutioning Director to drive tangible outcomes for the businessSupport in taking Corporate Services Managed Services to our priority accounts where we are developing an active pipeline of opportunities and tailoring our value propositionDevelopment of new service offerings bringing together our deep subject matter expertise, operational know how and techonology solutionsConduct market research to understand market needs and trends, and the competitive landscapeWork to maintain the Salesforce platform to track and advance pursuitsBuilding proposals and marketing material, supporting pursuits and opportunitiesSupport the development of go-to-market collateral

Expected Skills:

Specific learned abilities or technical skills

General consulting and business skillsResilient and adaptable personality to operate in a dynamic and fast paced environment.Technology literate, working with MS PowerPoint, Excel and AI platforms.Skilled in translating complex ideas into clear, visually compelling PowerPoint presentations and packsStrong project management and organizational skills.Proficient in written and spoken English. Arabic is a must.Strong analytical skills with the ability to interpret data, create data visualizations, and make informed decisions.

Expected Competencies:

Values, behaviors & attitude

Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.Collaborative and able to work effectively with cross-functional teams.Adaptable, with the ability to thrive in a fast-paced and changing environment.

Required Language Skills:

Proficient in written and spoken English. Arabic is a must

Minimum Education and Specific Qualification:

Bachelor’s Degree

Years of Experience:

7~10 years in a professional services/ consulting environment

Experience in Shared Services Outsourcing/ Corporate Services in preferable.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date