Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In a nutshell

Job Summary: to strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (target: more than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting.

Your role:

Major Incident Management

Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption.Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams.Provide timely and accurate communication to stakeholders throughout the incident lifecycle.Maintain the major incident process, ensuring alignment with ITIL best practices.Track incident trends and contribute to proactive risk mitigation strategies.

Post-Incident Report Management

Lead the creation and delivery of comprehensive post-incident reports (PIRs).Coordinate with technical teams to gather root cause analysis, corrective and preventive actions.Facilitate post-incident review meetings to capture lessons learned and drive service improvements.Ensure timely completion and distribution of Post Incident Report to relevant stakeholders.Track follow-up actions and PIR tasks to closure.

What can we do for you?

We are offering the following:

A competitive salary package, including bonus and benefitsExtensive on-the-job coaching and training opportunitiesChallenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organizationA dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard benefits:

Additional Performance Bonus up to 1 Month Salary per yearMeal VouchersGym ReimbursementMedical SubscriptionHealth Insurance25 days of holidays + 1 extra day off for your birthdayAdditional holidays for your loyaltyRemote work activity in Romania.

Qualifications

Are you our kind of extraordinary?

 

Proven experience in IT incident management, service management, and problem management roles.Strong understanding of ITIL framework (ITIL certification preferred).Excellent communication, coordination, and stakeholder management skills.Ability to remain calm and effective under pressure.Strong analytical and documentation skills, with attention to detail.Familiarity with root cause analysis techniques.Experience with ITSM tools (ServiceNow, BMC Hellix).

What else should you know? 

As the role and Eurofins' teams are international, please ensure to submit your application in English.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

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