Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Major Incident Manager.

Principal Responsibilities

The role holders are expected to work in a 24x7 shift roster.

In this role you will

Triage / Prioritise incidentsFacilitate Service RecoveryFacilitate Business EngagementIssue Major Incident Notification (MINs)Contribute to Incident / Major Incident ReviewsExecute the Incident Management PracticeParticipate in the Management Escalation Call (MEC) process