Major Incident Management Engineer **General Information** Req # 100016131 Career area: Engineering Country/Region: Argentina State: Capital Federal City: CABA Date: Tuesday, July 15, 2025 **Additional Locations** : * Argentina **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visitwww.lenovo.com (https://news.lenovo.com/) and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Main Responsibilities** + End-to-end responsible for IT major incident management: coordinate support resources from related teams and push major incident to resolution ASAP. Manage executive communication during issue troubling shooting. + Conduct Fupan (After-action review meeting) on major incidents: drive related support teams to deep dive for root cause and identify preventative/improve action plan. + Create/Update/Consolidate knowledge documents to enrich team knowledge base. + Be responsible to prepare all kinds of major incident reports (weekly, monthly, quarterly etc.), timely update and close loop management. + Take mentor role to help new staff quickly involved in working environment and get started with daily work. + Leverage IT intelligent operation tools and platform, identify major incident mgmt. opportunity and realize it. **Requirement** + Bachelor’s degree (preferably in Computer Science, or science/engineering-related majors) + 2–3 years of work experience (experience in IT operations is preferred) + Experience with IT infrastructure (network/server/database) or IT application operations is a plus + Advanced level of English + ITIL certification or relevant hands-on experience is preferred + Well-organized and logical thinker with strong communication skills + Able to perform well under pressure + Responsible and a strong team player **Resume in English is required** **Additional Locations** : * Argentina * Argentina