Position Purpose

To execute repair & maintenance work in all areas of the hotel and assist the hotel leadership team in securing the overall success of the hotel by living our Hilton values and demonstrating our brand-specific behaviours every day.

Duties & Key Responsibilities

Come to work every day with a smile on your face Work within the maintenance team and carry out the same maintenance tasks, but take on additional ‘supervisor’ responsibilities as assigned by the Engineering Mgr.Strong background of all AC systems and Kitchen equipment is required.Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, landscaping and painting in all areas of the hotel.Organise the ‘work area’ to be able to execute assigned repair & maintenance tasks effectively & efficiently, to the required standard, and in line with our quality and service standardsBe a role model for others concerning brand-specific behaviours and passionate, friendly hospitality in your roleAssist your line Manager in providing a positive work environment to Engineering team members that allows everyone to thrive and fulfil their potentialSupervise and support Maintenance Team Members in performing their duties efficiently and with a strong can-do attitudeBe willing to roll up your sleeves and help in other departments during busy periods and as required,During your shifts, check with the Guest Operations or the Chief Host where help is needed most and organize that all Maintenance Team Members spend every day 30 minutes helping out in another department!Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipmentRespond to guest feedback and/or calls promptly and initiate corrective actions immediately if necessary to ensure positive guest experiences in our hotels at all timesPlan and train new and existing team members on maintenance processes, products and systems as per guidance of the Engineering ManagerBe a positive and very active contributor in meetings (e.g. Huddles) with the Engineering team to help achieve / maintain a high level of trust & engagementVolunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand AmbassadorIn regular (e.g., monthly) departmental leadership meetings, update your Engineering Manager on the performance and progress of team members you are training / coaching on the job and suggest development opportunities for them in the coming months.On-board and train new maintenance team members as per the instruction of your Line ManagerRecord and report completed repairs and items timely that require further attention to the Engineering ManagerContribute ideas to reduce hotel operating costs and conserve energy and waterExecute any other duties as assigned by the Engineering Manager

What are we looking for?

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A Maintenance Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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\n\n\n\tAdvanced knowledge of building management/engineering\n\tPositive attitude\n\tGood communication skills\n\tCommitted to delivering a high level of customer service\n\tExcellent grooming standards\n\tFlexibility to respond to a range of different work situations\n\tAbility to work under pressure\n\tAbility to work on their own\n\tPrevious experience in a management role\n\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\n\n\tFirst Aid\n\tVocational training in engineering or similar field\n\n\n

\nWhat will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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