At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a direct contributor to the Production Control team’s processes, the Production Control Analyst (PCA) key responsibilities include:
· Work with others to plan, low to moderate complexity system maintenance and installation work.
· Manage, prioritize, and respond to low to moderate complexity inquiries.
· Implement daily production schedule activities across all platforms.
· Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.

Key Responsibilities

Hands on experience in production operations environment, batch monitoring & Console Operations in mainframe systems environment.

· Demonstrated proficiency in operational support and associated tools such as ESP, Netview.

· Hands on experience on Request Management tools like HP Service now

· Applies general knowledge of Mainframe Systems, Console & batch monitoring, JCL, VSAM, CICS/DB2/IMS, Mainframe IPL & knowledge about windows & unix servers.

· Gaining general knowledge of business area's processes including best practices in order to support the area's projects, products and services.

· Effective communication in working with others in everyday situations; ability to interact effectively with internal and external customers which results in enhanced teamwork and the sharing of knowledge.

· Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etc

. Incident Management – Abort resolution/escalation utilizing Service Now

· Applies ability to leverage learned technical skills in support of team objectives

· Applies problem solving skills to continuously improve business outcomes

· Demonstrate and foster a sense of urgency, strong commitment, and accountability while making sound decisions and achieving goals.

Primary Skills

Shift Time

Recruiter Info

Yateesh B G

ybgaa@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.