Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Mainframe + ETL Production Support – SE
Position: Senior Engineer
Experience: 5–8 yrs
Category: Application Support / Mainframe
Main location:
Employment Type: Full Time
Qualification:
Bachelor’s degree in Computer Science, Information Technology, or related field with relevant production support experience.
Job Description:
Role Overview
The Mainframe + ETL Production Support Senior Engineer will be responsible for providing L1/L1.5 production support for banking applications in a high-availability environment. The role requires strong expertise in mainframe operations, incident management, and application support, with the ability to independently analyze and resolve production issues while ensuring system stability and performance.
Key Responsibilities
Provide expert L1/L1.5 production support for critical banking applications.
Handle P1 and P2 incidents through ServiceNow, ensuring quick resolution and minimal business impact.
Drive P1/P2 bridge calls and coordinate with multiple teams during critical outages.
Perform application management activities including monitoring, issue analysis, and production fixes.
Analyze production issues and implement fixes at the application or job level.
Perform daily and periodic health checks for applications and systems.
Monitor applications using Dynatrace or other enterprise monitoring tools.
Support mainframe batch operations and ensure smooth job executions.
Conduct quick job analysis and incident troubleshooting under tight SLAs.
Participate in root cause analysis and documentation of recurring issues.
Required Skills & Experience
5–8 years of experience in Mainframe and ETL production support roles.
Extensive knowledge of the Banking domain.
Strong expertise in L1/L1.5 production support and application management.
Hands-on experience with IBM z/OS tools (CA7 is mandatory).
Strong knowledge of JCL coding, job structure, and mainframe operations.
Experience with DB2 utilities and production support activities.
Good understanding of NDM and JCL concepts.
Basic knowledge of SQL and Informatica tools.
Experience handling incidents and service requests in ServiceNow.
Ability to quickly analyze issues and resolve them at the production level.
L1 development or L2 production support experience is mandatory.
Knowledge of monitoring tools such as Dynatrace.
REXX scripting knowledge is optional but considered an advantage.
Preferred Qualifications
ITIL certification.
Experience working in 24/7 production support environments.
Strong communication skills and ability to work under pressure.
Prior experience supporting mission-critical banking systems.
Hyderabad
Skills: DB2 for z/OSInformaticaSQLiteMainframe What you can expect from us:Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.