**Senior On-Site Service Specialist, WH** **Position Profile** The **Senior On-Site Service Specialist** provides operational support across various service areas, including high-volume duplicating, mail and fax handling, shipping and receiving, copier maintenance, and customer service. This role may also include bindery, quality control, housekeeping, file services, call center representation, reception, and light building maintenance. Due to the elevated presentation and communication skills required for receptionist duties, this position is designated as a senior-level role. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site configuration. **Job Duties and Responsibilities** + Operates high-volume copy machines and performs binding and finishing tasks + Conducts daily inspections of convenience copiers, clears paper jams, and reports issues to technicians + Performs repair services on customer copier equipment + Maintains records for management reports and supply inventories + Distributes office supplies, mail, and fax transmissions to designated personnel or drop-off points + Calculates job charges and maintains billing logs + Coordinates and responds to customer service calls + May perform filing duties, including purging and archiving documents + Delivers completed jobs to designated locations within or outside the site + Maintains daily meter and service logs + May travel between customer buildings + Answers customer inquiries regarding job status or feasibility + Keeps copier areas clean and well-stocked + Handles shipping and receiving of materials + May set up meeting and conference rooms + May assist with building occupant moves and light maintenance tasks + May perform occasional cleaning duties + May require overtime, including nights, weekends, and emergency response + Operates various equipment including shrink-wrap machines, paper cutters, bindery tools, joggers, tape machines, stackers, electric staplers, scales, calculators, fax machines, postage meters, and PCs + May operate warehouse equipment such as forklifts + Performs other duties as assigned **Qualifications** **Education, Experience, and Certifications** + High school diploma or GED required + 1–2 years of related work experience preferred + Experience in copy jobs preferred + May require a valid driver’s license and minimum auto insurance coverage per Ricoh policy + May require certification for forklift or warehouse equipment operation **Knowledge, Skills, and Abilities** + Working knowledge of copier and related equipment preferred + Understanding of shipping and receiving procedures + Basic electronics knowledge preferred + Ability to work independently and adapt to changing tasks + Ability to determine appropriate packing methods and verify packing slip accuracy + Ability to follow mail delivery instructions + Strong troubleshooting and problem-solving skills + Ability to read and comprehend technical manuals and documentation + Excellent customer service and verbal communication skills **Working Conditions and Physical/Mental Demands** + Frequent exposure to copier/fax machine noise, toner, and temperature changes + Potential exposure to weather conditions when traveling between buildings + Daily interaction with customers, employees, managers, and vendors + High-stress environment due to tight deadlines and quick turnaround times + Physical effort may include standing, walking, bending, reaching, lifting up to 50 lbs., and pushing/pulling equipment up to 400 lbs. + May require operation of warehouse equipment such as forklifts _Note: The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, skills, or working conditions associated with the role._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.