Position Profile

The Site Coordinator is responsible for the daily operations of a solo-person site, ensuring the delivery of contracted office services such as copy, courier, managed print, hospitality, imaging, and mail services. This role requires hands-on operation of office equipment and direct interaction with customers, vendors, and facility management.

Key Responsibilities Manage daily operations of mail room, copy center, or scanning facility. Operate office equipment including PCs, copiers, multifunction devices, imaging, and mail equipment. May oversee courier services, reception, switchboard operations, shipping & receiving, and mail processing. Serve as the primary point of contact for customer interactions. Implement and manage Ricoh Service Excellence Programs. Efficiently operate equipment/software to meet service level agreements. Achieve cost efficiency by managing materials and supplies. Maintain routine functions such as work orders, contractor monitoring, inspections, and reporting. Interact with vendors, facility management, and building occupants. Manage office supply inventory and reordering. Coordinate conference room scheduling and A/V equipment resources. Foster positive internal relationships through professional communication. Collect and report data to leadership and customers, including monthly reports. Ensure financial responsibilities are met. Perform other duties as assigned. Qualifications High school diploma or GED required. Minimum 1 year of experience in a related B2B or technical field. At least 1 year of customer-facing experience required. Demonstrated understanding of technology. Knowledge, Skills & Abilities Tactical thinking and problem-solving skills. Ability to present to small groups. Basic customer service and technical aptitude. Strong written and verbal communication skills. Working Conditions & Physical Demands Office environment with standard lighting, ventilation, and noise levels. Diverse work assignments requiring interpretation and application of complex information. Some physical effort required: walking, standing, bending, reaching, lifting or carrying objects up to 50 lbs. Moderate dexterity required for regular use of tools and equipment (e.g., keyboard, calculator).

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.