JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position reports to the Mailroom Manager and is responsible for effectively and efficiently running the mail room by managing overall mail and courier activity within the building. You will coordinate mail handling across buildings while liaising with courier partners to maintain excellence of service delivery and suggest ways to make mail processes more effective. This role contributes to JLL's business objectives by serving as a front-line ambassador of the Integrated Facilities Management program while ensuring accurate mail operations that support the wider JLL on-site team and enhance client satisfaction through reliable service delivery.

What your day-to-day will look like:

Manage incoming and outgoing mail and courier services while coordinating mail handling across buildings and liaising with team membersReceive, direct, and relay mail-related correspondence through telephone, fax, email, and scans with courier partner coordinationLiaise with courier partners including DHL, POST, Securitas, and S&S to maintain excellence of service deliveryPresent necessary data to manager about mailroom activity while monitoring and maintaining mail consumables stock according to par-stock levelsMaintain frequent contact with key business partners and stay updated with their departmental mail requirementsHandle and update allocated daily Trouble Ticket requests not less than twice daily when pendingAssist in training Mailroom Services Coordinators Floats while supporting the wider JLL on-site team.

Required Qualifications:

Experience in hospitality industry or strong customer service experienceExcellent verbal and written communication skills with strong customer focusProficient with Microsoft Office tools and problem-solving abilitiesGood organizational skills with ability to manage multiple tasks efficientlyFluency in English and local language with ability to handle correspondence across multiple channelsUnderstanding of mail room operations and courier service coordinationAbility to maintain accurate records and provide detailed handovers when absent.

Preferred Qualifications:

German language fluency as additional advantageExperience with mail and courier service management in corporate environmentsBackground in facilities management or office services operationsKnowledge of trouble ticket systems and daily task managementExperience with stock management and par-stock level maintenanceUnderstanding of Integrated Facilities Management program operationsFamiliarity with various courier partners and service delivery standards.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Luxembourg, LUX

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.