Job Title

MAC Manager

Job Description Summary

The role of the MAC Manager is to assist with the implementation of relocations, logistic moves, furniture reconfigurations, and IT systems for moves of people, daily/weekly additions of the client team, or changes to the configuration of a client (name change, deletion, termination, etc). This role supports our Global MAC Manager SME who is overseeing the management of our Global MAC Projects.
This role will have a main focus on NOAM MAC Support and coordination with our Occupancy Planners.

This role is highly interactive with the client site population and vendors. A strong customer service focus and desire to provide direct assistance to the client population is required.

Job Description

Essential Responsibilities:

Activities will consist of day-to-day change requests; project support including client relationship and project coordination related to space and occupancyProvide leadership and development support to all MAC Coordinators by establishing annual goals and objectives, ensuring KPIs are met, and development for growth opportunitiesProvide superior customer service and customer support for day-to-day activities and questions as well as project support for large moves.Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers.Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc.Manages and coordinates MAC work orders for approved contractorsManage new-hire placementManage weekly small (<9) or large (>9) group movesImplement move plan in accordance with the approved occupancy planSupport MAC Manager Global SME with FM team, PDS team, and /or move vendor on installation and reconfiguration of furniture as it pertains to small and large group movesCoordinate with project manager to ensure work is delivered within timeframe and agreed-upon scopeCoordinate pre-move-walkthroughs to ensure spaces are ready to receive occupantsKeep track of all tasks, schedules and budgets related to the moveEnsure all moves are performed in a manner consistent with documented processes and adhere to schedulesSupport change management as it pertains changing workspace and work styleEvaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC processSends out post-move surveys, reports on findings, and identifies process improvements as appropriate.

Key Competencies:

Proficiency in MS Office Suite software applicationsExcellent customer service and interpersonal relationship skillsAble to build strong relationships with internal and external partners to deliver effective servicesStrong oral, written and presentation skillsAssumes ownership of requests in order to ensure successful completionStrong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction

Education:

Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience.

Important Experience:

Zero to Four years’ experience in a corporate real estate environment.

AAP/EEO Statement:

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
 

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 102,000.00 - $120,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”