Lymph Patient Service Representative Job Code Work where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesLymph Patient Service Representative ndash Key ResponsibilitiesServe as the primary liaison between patients Certified Lymphedema Therapists CLTs and Durable Medical Equipment DME vendors to ensure timely and accurate acquisition of compression garmentsVerify insurance benefits and coverage for compression garments including prior authorization requirements patient responsibility and coverage limitationsCoordinate and submit DME orders ensuring all required clinical documentation is complete accurate and submitted in a timely mannerIdentify missing or incomplete documentation and proactively communicate with therapists to obtain needed information to prevent delays in garment deliveryTrack and manage the status of all compression garment orders using Excel Epic or other data tracking tools to maintain real time visibility across the lymphatic programCommunicate regularly with patients regarding order status expected timelines barriers and next steps providing clear and compassionate customer serviceSchedule and coordinate compression garment fitting appointments in collaboration with therapists and DME vendorsMaintain organized records for a large volume of patients and orders supporting a multi site outpatient team of Certified Lymphedema TherapistsAnswer general non clinical questions from patients regarding compression garments ordering processes and expectations escalating clinical questions to therapists as appropriateSupport ongoing process improvement and efficiency in the compression garment workflow to improve patient access and reduce therapist administrative burdenCollect and organize data related to garment acquisition timelines barriers and outcomes to support quality improvement and reporting initiativesRepresent the lymphatic therapy team professionally and positively in all patient vendor and internal communicationsLymph Patient Service Representative Job Code Work where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesLymph Patient Service Representative ndash Key ResponsibilitiesServe as the primary liaison between patients Certified Lymphedema Therapists CLTs and Durable Medical Equipment DME vendors to ensure timely and accurate acquisition of compression garmentsVerify insurance benefits and coverage for compression garments including prior authorization requirements patient responsibility and coverage limitationsCoordinate and submit DME orders ensuring all required clinical documentation is complete accurate and submitted in a timely mannerIdentify missing or incomplete documentation and proactively communicate with therapists to obtain needed information to prevent delays in garment deliveryTrack and manage the status of all compression garment orders using Excel Epic or other data tracking tools to maintain real time visibility across the lymphatic programCommunicate regularly with patients regarding order status expected timelines barriers and next steps providing clear and compassionate customer serviceSchedule and coordinate compression garment fitting appointments in collaboration with therapists and DME vendorsMaintain organized records for a large volume of patients and orders supporting a multi site outpatient team of Certified Lymphedema TherapistsAnswer general non clinical questions from patients regarding compression garments ordering processes and expectations escalating clinical questions to therapists as appropriateSupport ongoing process improvement and efficiency in the compression garment workflow to improve patient access and reduce therapist administrative burdenCollect and organize data related to garment acquisition timelines barriers and outcomes to support quality improvement and reporting initiativesRepresent the lymphatic therapy team professionally and positively in all patient vendor and internal communicationsmiddot High school diploma or equivalent required Associates or Bachelorrsquos degree in a clinical or business field preferredmiddot years in medical or healthcare office knowledge of healthcare terminology insurance authorization and benefitsmiddot Proficiency in healthcare terminology and billing practices experience with obtaining authorization and benefitsmiddot Bilingual highly preferredRequired Skills QualificationsStrong organizational skills with the ability to manage many moving parts across multiple patients therapists and vendorsExcellent communication and customer service skills with a patient centered approachHigh level of comfort using Microsoft Word Excel and electronic medical records EpicAbility to work independently prioritize tasks and follow complex workflows with attention to detailExperience in healthcare administration patient services insurance verification or Durable Medical Equipment DME coordination preferred but not requiredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentmiddot High school diploma or equivalent required Associates or Bachelorrsquos degree in a clinical or business field preferredmiddot years in medical or healthcare office knowledge of healthcare terminology insurance authorization and benefitsmiddot Proficiency in healthcare terminology and billing practices experience with obtaining authorization and benefitsmiddot Bilingual highly preferredRequired Skills QualificationsStrong organizational skills with the ability to manage many moving parts across multiple patients therapists and vendorsExcellent communication and customer service skills with a patient centered approachHigh level of comfort using Microsoft Word Excel and electronic medical records EpicAbility to work independently prioritize tasks and follow complex workflows with attention to detailExperience in healthcare administration patient services insurance verification or Durable Medical Equipment DME coordination preferred but not requiredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment