The Recreation Manager is responsible for overseeing the hotel’s recreational operations to ensure exceptional guest experiences aligned with luxury service standards. This role leads the planning, execution, and supervision of all recreational programs, pool and beach operations, fitness activities, and guest engagement initiatives. The manager ensures safety, service excellence, and an elevated brand experience across all guest-facing recreational areas.

Key Responsibilities

Lead daily operations of all recreation areas, including pool, beach, cabanas, fitness activities, and guest programs.

Develop and execute curated recreational activities aligned with luxury brand standards and guest expectations.

Ensure all team members deliver refined, anticipatory, and personalized service.

Maintain exceptional cleanliness, organization, and safety standards across all areas.

Recruit, train, and coach the recreation team to uphold brand culture and service excellence.

Oversee scheduling, payroll, inventory, and resource allocation.

Manage third-party vendors (water sports, fitness instructors, entertainment partners) to ensure consistent quality and compliance.

Ensure adherence to safety protocols, lifeguard certifications, and emergency procedures.

Monitor guest feedback, service scores, and trends to continuously enhance guest experiences.

Collaborate with Spa, F&B, and Rooms divisions to create integrated luxury experiences and special events.

Manage departmental budget, optimize operational costs, and maintain high-quality standards.

What are we looking for?
 

A Recreation Manager serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Bachelor’s degree in Hospitality Management, Tourism, or related field (preferred).

Minimum 3–5 years of experience in recreation or guest experience roles, ideally within luxury hospitality.

Strong leadership and team development skills.

Excellent communication and guest engagement abilities.

Knowledge of safety regulations, pool operations, and recreational programming.

Certifications in CPR, First Aid, or Lifeguard Training (preferred).

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!