A Luggage Porter/Bagageiro maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage

What will I be doing?

As Luggage Porter/Bagageiro, you will be responsible for maintaining an immaculate lobby and ensuring consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Luggage Porter/Bagageiro interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive serviceEnsure that all individual customers and Groups receive fast, efficient and friendly serviceEnsure that Front-Office team on duty are kept fully aware of any relevant feedback from either the customers or other departmentsEnsure messages and mail are regularly delivered throughout the dayAssist with room moves and luggage deliveries and man the Front Door, following all standard operating proceduresEnsure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clientsMaintain public areas and all equipment in immaculate conditionGreet all guests in public areas and rooms in a warm manner

What are we looking for?

Luggage Porter/Bagageiro serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience is a plusFluent in English and PortugueseThe ability to listen and respond to demanding Guest needsExcellent interpersonal, personal presentation and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from “The Hilton Recruiting Team” (hiltonrecruitingsurvey@hilton.com) with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience.  The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.