Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
The Luggage Delivery Dispatcher assures passenger luggage is delivered by coordinating the pick-up and delivery of the luggage between the airline and the passenger. The dispatcher may be required to pick up luggage daily from the airport, coordinate a delivery schedule, assign luggage to drivers and assure the delivery schedule is met.
This position will perform associated administrative duties including customer service and customer billing.
This is a physically demanding position which requires on-the-job security training and the ability to recieve all applicable airport security badges.
Coordinates availability of drivers with the delivery schedulleDispatch baggage delivery routes efficiently and with a focus on meeting service levelsProvides safety guidelines when issuing operating instructionsPerform airport baggage sweepsBilling and customer serviceRegular communication with airline staff and independent contractorsKnowledge, Skills and Abilities Required to Perform Essential FunctionsQualifications Must be at least 18 years of age Be authorized to work in the United StatesMust be able to clear a background and drug screenMust be able to lift up to up to 75 lbs consistently throughout the shift Experience in customer service preferredStrong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers Complete all required training including airport complianceAble to obtain an airport badge Must successfully pass the pre-employment criminal background screening.Must pass pre-employment Drug Testing process.Needs to be familiar and comfortable with computers.Able to work in fast paced, high volume active guest service environment.Baggage Dispatch experience preferredExperience in route planning preferredAbility to work in a high pressured environmentAbility to multi-task and resolve operational situationsKnowledge of the metropolitan areaStrong computer and organization skillExcellent communication skillsAvailable to work weekdays and weekends, night and day shift
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permittedNo visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.
Location US-FL-MIAMI