**JOB PURPOSE:** The Lieutenant Manager is responsible for managing offices where the Regional Leader is not on-site. The Lieutenant Manager must have a great work ethic, energy, determination, intelligence, leadership skills, communications skills, sales skills and excellent attendance. The Lieutenant Manager is responsible for all areas of the dental office including the operations, finance, performance, employee and personal development when the Regional Leader is not on-site. The Lieutenant Manager must be skilled in a variety of areas and must be very results oriented. Delighting the patient is a must. **GENERAL DUTIES & RESPONSIBILITIES:** + Supervises the on-site laboratory, which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness + Supervises the office team, including scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patient charts and other legal requirements (e.g. OSHA, HIPAA mandates) + Manage patient care and patient experiences including developing and maintaining a friendly and efficient office environment geared towards delighting the patient, assisting with or completing all patient consultations, and resolving patient complaints in a professional and caring manner + Opens and closes the office daily as well as maintains the clean building and property appearance; maintains sufficient office supplies + Maintains and understands HIPAA and OSHA compliance with ultimate responsibility for compliance the responsibility of the Regional Leader + Ensure that daily revenue reports are accurate and submitted timely + Ensures daily deposits at the bank are made + Manages expenses on financial statement including payroll, dental supplies and advertising + Reports invoices to accounting weekly + Manages petty cash daily with reports to accounting as required + Assists in the hiring and training of staff for the office + Ensures that every team member is adequately trained for their position + Administers disciplinary actions as needed for team members + Submits payroll data timely or all office team members + Motivates the team to delight the patient in all phases of the office + Keeps doctors abreast of all key practice activities, challenges and successes while assisting in maintaining positive outcomes **REQUIRMENTS:** + HS Diploma required; Bachelor’s degree preferred with some management experience preferred **GENERAL KNOWLEDGE, SKILLS & ABILITIES:** + Ability to maintain a high level of accuracy in preparing and entering information + Excellent organizational, administrative and problem solving and interpersonal skills and the ability to interact and communicate with senior management + Excellent analytical and problem-solving skills + Effective verbal and listening communication skills + Effective written communication skills + Attention to detail and high level of accuracy + Proficient computer skills, including spreadsheet and word processing programs and e-mail, at a highly proficient level + Ability to work well under pressure, meet tight deadlines and partner across all areas of the business **Job Details** **Pay Type** **Salary** **Job Category** **Practice Staff**