LPN

· Demonstrates ability to recognize and assess urgent/emergency needs of patients and initiate appropriate emergency procedures as needed.

· Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.

· Acts to facilitate interdisciplinary communication. Utilizes other members of the health care team in assessing the patient and analyzes patient data. Assesses learning needs of the patient and significant others. Gives accurate and complete information to patient and family.

· Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).

· Evaluates patient and family understanding of treatment plan and/or instructions.

· Assists with a variety of procedures, exams and/or operation of diagnostic equipment as assigned (i.e., tympanometry, spirometry, etc.).

· Maintains appropriate aseptic technique for preparation, procedures and medications administered.

· Accurately and legibly documents all patient interactions in electronic medical record.

· Reports results and pertinent information to patients and health care team members.

· Functions according to limitations or scope of license or certification.

· Performs basic nursing functions (vitals, rooming, assist with procedures, immunizations, medication injections, etc.), under direction and supervision of provider.

· Maintains professional appearance of patient exam and procedure rooms.

Receptionist

· Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.

· Assures the conveyance of accurate and complete messages to appropriate personnel.

· Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.

· Demonstrates functional knowledge of third party payers.

Surgery Scheduler:

· Familiar with ICD-9/10 coding and CPT coding.

· Coordinates physician surgery schedules between OR and office.

· Proficient in computer and internet skills to access payers websites, perform surgery scheduling on multiple systems, verify patient eligibility for benefits, and to obtain surgery pre-certifications.

· Provides appropriate pre- and post-surgery information, organization of surgery scheduling management.

Lab

· Performs laboratory testing (including phlebotomy and a variety of routine and/or automated tests), and maintains records of tests performed and results received.

· Reports results and pertinent information to patient and health care team members.

· Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in operation of lab).

· Responsible for quality control and proficiency testing appropriate for the testing performed ensuring that levels are maintained throughout the entire testing procedure from the initial quality control, throughout testing, and reporting of test results.

· Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications.

· Coordinates a variety of procedures, exams and diagnostic equipment.

MARGINAL FUNCTIONS:

· Work includes cross coverage in other clinic areas as team needs.

· Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

· Participates in Performance Improvement projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Current LPN license issued by the State of Iowa

· Clinic/physician office experience preferred

· Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

· Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.