Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Marketing, Advertising & PR Company Industry
Telecoms About the role

Purpose of the job
Developing and animating Orange base through rewards (points program, non-telco platform) across all market segments, to enhance loyalty and decrease churn rate.

Duties and responsibilities

Manage and grow a partnership network, as well as setting up new agreements and contracting with third parties. Experience in managing projects and ability to interact at all levels of management internally (with multiple teams) and externally. Ability to uphold and improve existing processes relating to invoicing/payments of third parties, as well as customer complaint management. Ability to create clear traceable loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty. Ability to initiate ongoing loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch. Work with research and shops representatives and back-office teams to identify program membersu2019 feedback on any new proposition or offer launched either by Orange or its competition. Gather relevant sales, operational, and customer results post launch. Develop and produce regular analytical reports and dashboards to ensure proper management of the program budget and other resources. Collaborative working with all related teams within and outside Orange to authenticate the overall customer experience end to end before launching any initiative. Create clear traceable loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty. Design and maintain operational processes that enhance the experience of members of the loyalty programs and raise their satisfaction. Job specification

Education
Bachelors degree from a recognized university in one of the following fields: Business Administration, Marketing or Engineering.

Experience
0-2 years of experience in the telecommunications industry or in a marketing position.

Skills and abilities

Very good English both spoken and written. Very good computer skills. Strategic and concept development skills. Negotiation and communication skills. Customer centric person. Team working spirit. High attention to detail and quality focus. Networking - builds relationships, able to work collaboratively across the organization and with external partners. Results oriented - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient. About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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