Customer Service
§ Ensures the delivery of brand promise and provides exceptional guest service at all times.
§ Provides excellent service to internal customers in other departments as appropriate.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Establishes a rapport with guests maintaining good customer relationships.
Operational
§ Ensures that minimum brand standards have been implemented.
§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ Works in a supportive and flexible manner with other departments.
§ Maintains par stocks of all equipment and guest supplies as required.
§ Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
§ Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
§ Clears and resets counters or tables at conclusion of each course.
§ Fully conversant with all aspects of the Micros System.
§ Computes bill and accepts payment
§ Performs the function of cashier as required.
§ Verifies cash received ensuring only genuine money been collected.
Operational (continued)
§ Verifies all credit cards presented by guest before to validity of the card.
§ Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
§ Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
Personnel
§ Supports the implementation of The Purpose while demonstrating and reinforcing Hyatt’s Values and the Leadership Profile.
Other Duties
§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
§ Ensures high standards of personal presentation and grooming.
§ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ Attends training sessions and meetings as and when required.
§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ Carries out any other reasonable duties and responsibilities as assigned.
Customer Service
§ Ensures the delivery of brand promise and provides exceptional guest service at all times.
§ Provides excellent service to internal customers in other departments as appropriate.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Establishes a rapport with guests maintaining good customer relationships.
Operational
§ Ensures that minimum brand standards have been implemented.
§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ Works in a supportive and flexible manner with other departments.
§ Maintains par stocks of all equipment and guest supplies as required.
§ Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
§ Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
§ Clears and resets counters or tables at conclusion of each course.
§ Fully conversant with all aspects of the Micros System.
§ Computes bill and accepts payment
§ Performs the function of cashier as required.
§ Verifies cash received ensuring only genuine money been collected.
Operational (continued)
§ Verifies all credit cards presented by guest before to validity of the card.
§ Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
§ Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
Personnel
§ Supports the implementation of The Purpose while demonstrating and reinforcing Hyatt’s Values and the Leadership Profile.
Other Duties
§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
§ Ensures high standards of personal presentation and grooming.
§ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ Attends training sessions and meetings as and when required.
§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ Carries out any other reasonable duties and responsibilities as assigned.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.