Job Description

WHAT YOU'LL DO

As a Loss Prevention Responsible, your main focus will be to drive the Loss Prevention strategy and execution within the Sales Market.

This hybrid role reports into our Security Manager and is based out of the Toronto Support Office.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Loss Prevention Strategy & Execution, Prevention & Detection MethodsDrive the implementation of loss prevention tools, training and awareness initiatives, methodologies and shrinkage reduction strategies across our operationsAnalyze shrinkage reports, transaction data, and inventory discrepancies to detect and investigate internal, external, administrative losses and process weaknessesDevelop Loss Prevention Strategies based on risks and dataConduct root-cause analysis, and provide actionable insightsMonitor and evaluate the effectiveness of loss prevention initiatives, identifying areas for continuous improvementPartner with relevant internal stakeholders across the sales market (store operations, sales market leadership, etc.) to ensure consistent application of loss prevention policies and procedures, to create awareness around losses and to build a strong culture and accountabilityMaintain high loss prevention standards and implement actions to reduce lossesTrain and educate store staff and other relevant stakeholders on loss prevention awareness, security protocols, and incident reportingLead LP case management & reporting, investigations involving theft, fraud and communication with law enforcementPrepare reports and KPIs, highlighting trends, risk areas, and improvement opportunitiesAmbassador of the Loss Prevention Policy, as well for the development of LP standardsAdjust global LP standards, when necessary to comply with country laws and regulationsManage LP/LD tools available (LPMS, KPI´s, CCTV, shrinkage reports, etc.)Utilize the SECURE LPMS system to analyze data, identify loss trends and patterns, and highlight gaps in routines that contribute to shrink, driving targeted actions to mitigate riskSupport ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks

Qualifications

We are looking for people with...

Bachelor’s degree in Business Administration, Security Management, or related field (or equivalent professional experience)Certification in Loss Prevention, Risk Management, Retail Security are an advantage3–5 years of experience in loss prevention, security, or risk management — preferably within retail or fashion retail environmentsProven track record in reducing shrinkage and improving operational complianceStrong understanding of retail operations, inventory management systems, and POS transaction analysisAdvanced analytical and problem-solving skills with attention to detailStrategic thinking, communication, training, and interpersonal skillsHigh integrity and discretion when handling sensitive informationSelf-motivated, results driven, proactive, and capable of working independentlyStrong leadership and influencing skills across all organizational levelsAbility to work in a fast-paced retail environment and travel between locationsAbility to use MS Office & LP tools (LPMS, KPI dashboards, CCTV systems, shrinkage reports)Experience in LP case management (fraud, investigations, handling authorities)Proven experience in implementing LP strategies and using detection toolsFluency in English and relevant local languages is mandatory (written/verbal)

Additional Information

​WHY YOU'LL LOVE WORKING HERE

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you’re encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsYou’ll be able to express your personal style with our employee discount at H&M, and COS

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

Compensation: annual salary is $78,400**

H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.