Position Title: Loss Prevention Representative

Department: Loss Prevention / DC

Reports to: LP Supervisor

Supervises Others: No

Location: Asheville, NC

Employment Status: Full-Time, Non-Exempt

Flexibility to work various shifts, including nights, weekends, and holidays as required

General Summary:

The Loss Prevention Representative is crucial in ensuring our facility and operations' safety, security, and integrity. This position is responsible for implementing and enforcing comprehensive security measures, responding to emergencies, conducting surveillance, and managing access control systems. The representative will actively work to prevent losses, identify potential risks, and maintain a secure environment for all personnel, visitors, and assets.

The Loss Prevention Representative contributes significantly to maintaining a safe and secure working environment, thereby supporting the organization's overall operational efficiency and success.

Essential Functions:

· Implement and enforce safety and security policies and procedures

· Respond to emergencies, including providing first aid assistance and following fire alarm protocols

· Verify employee identification and conduct security inspections as required

· Manage visitor access control, including issuing temporary badges and ensuring their return

· Monitor security systems and respond to alarms as necessary

· Conduct security audits to identify potential risks and safety hazards

· Handle and transport confidential materials securely

· Manage access control systems and critical distribution

· Monitor CCTV surveillance systems

· Observe and report on after-hours personnel movements

· Assist in monitoring compliance with safety regulations, including powered industrial equipment operation

· Prepare and submit required reports, including daily activity logs and incident reports

· Communicate effectively with management regarding security concerns

· Maintain accurate records and contribute to monthly reporting

· Uphold professional standards in all interactions with employees and visitors

· Apply job-specific skills and knowledge effectively

· Maintain regular attendance and punctuality

Additional Responsibilities:

· Administer parking control measures

· Maintain accurate logs of facility activities, including inbound/outbound trailer movements

· Operate lost and found services

· Provide transportation assistance for authorized company activities

· Support LP Supervisor/Manager with special projects as assigned

· Work collaboratively within an assigned team to meet objectives

· Adhere to the company dress code and uniform requirements

· Perform other duties as assigned by management

· Demonstrate flexibility to assist team members during high-volume periods

Skills & Abilities:

1. Communication and Interpersonal Skills:

* Strong verbal and written communication skills

* Excellent interpersonal skills with the ability to interact professionally with all levels of employees, visitors, and management

* Ability to de-escalate tense situations and manage conflicts effectively

* Customer service orientation with a focus on maintaining a positive facility environment

2. Analytical and Problem-Solving Skills:

* Strong critical thinking and problem-solving abilities

* Keen observation skills and attention to detail

* Ability to assess situations quickly and make sound decisions under pressure

* Capacity to investigate incidents thoroughly and draw logical conclusions

3. Technological Proficiency:

* Competence in operating security systems, surveillance equipment, and access control technology

* Proficiency in using computer systems and software relevant to the role (e.g., incident reporting systems, Microsoft Office suite)

* Ability to adapt to new technologies and learn new systems quickly

4. Organizational and Time Management Skills:

* Strong organizational skills with the ability to manage multiple tasks simultaneously

* Effective time management skills to prioritize duties in a fast-paced environment

* Ability to maintain accurate and detailed records and logs

5. Teamwork and Collaboration:

* Team player mentality with the ability to work collaboratively in a diverse environment

* Capacity to coordinate effectively with other departments and external law enforcement when necessary

6. Adaptability and Flexibility:

* Ability to adapt to changing priorities and maintain composure in stressful situations

o Flexibility to work various shifts, including nights, weekends, and holidays as required

7. Integrity and Confidentiality:

* Strong sense of ethics and ability to maintain the highest level of confidentiality

* Trustworthiness in handling sensitive information and situations

8. Physical and Mental Stamina:

* Mental alertness and ability to remain vigilant during long shifts

* Physical stamina to patrol and respond to incidents as needed

9. Legal and Regulatory Awareness:

* Basic understanding of relevant laws and regulations related to security and loss prevention

* Ability to follow and enforce company policies and procedures consistently

10. Leadership and Initiative:

* Capacity to take the initiative and work independently when necessary

* Potential for leadership in emergencies or team projects

11. Continuous Learning:

* Willingness to participate in ongoing training and professional development

* Ability to stay updated on industry trends and best practices in loss prevention

Note: The importance of each skill may vary based on specific job requirements and company needs. J.Crew values diversity and recognizes that candidates may possess a range of experiences and qualifications that contribute to success in this role.

Physical Requirements:

1. Mobility:

* Ability to stand and walk for extended periods, up to 8 hours per shift

* Capable of moving throughout the facility, including navigating between different floors

* Able to reach, grasp, bend, and stoop as needed for security inspections and equipment operation

2. Strength and Dexterity:

* Capable of lifting, carrying, pushing, and pulling items up to 25 pounds frequently and up to 50 pounds occasionally

* Fine motor skills to operate computer systems, communication devices, and security equipment

3. Climbing:

* Able to climb stairs and ladders occasionally as needed for facility inspections or accessing certain areas

4. Environmental Adaptability:

* Capable of working in variable temperatures, including both indoor and outdoor environments

* Able to adapt to changing weather conditions when performing outdoor duties

5. Sensory and Communicative Abilities:

* Visual acuity (with or without correction) sufficient to:

- Operate computer systems and surveillance equipment

- Read identification badges and documents

- Detect suspicious activities or safety hazards

* Hearing ability (with or without aids) adequate to:

- Respond to alarms and emergency signals

- Communicate effectively in person and via communication devices

* Verbal communication skills to interact with employees, visitors, and emergency responders

6. Cognitive and Analytical Skills:

* Ability to remain alert and attentive for extended periods

* Capable of making quick decisions in emergencies

* Able to multitask and prioritize in a dynamic environment

Note: J.Crew is committed to providing reasonable accommodations for qualified individuals with disabilities to perform the essential functions of this position. This job description does not encompass all possible physical demands of the position and is subject to change based on business needs.

Qualifications:

· High School diploma or equivalent required; some college preferred

· Previous Loss Prevention or security experience beneficial

· Must pass a background check

· Valid driver's license required

· Proficient in basic computer skills, including Microsoft Excel and Word

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, obligations, and activities may be assigned or changed at any time with or without notice.

J.Crew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.