POSITION: Loss Prevention Fraud Manager

DEPARTMENT: Finance

FLSA Status: Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Loss Prevention Fraud Manager is responsible for protecting company assets and driving profitability by identifying, analyzing, and responding to fraud-related risks. This role focuses on managing chargeback liabilities, investigating fraudulent activity, and recommending preventative policies and procedures. Through cross-functional collaboration and the use of data and technology, this individual provides strategic guidance in support of broader asset protection and profit-improvement initiatives. Success in this role requires strong analytical abilities, attention to detail, sound judgment, and the ability to work effectively both independently and as part of a team in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Analyze chargeback activity and pursue dispute resolution with financial institutions to reverse losses where possible.Develop and maintain reporting for leadership that summarizes chargeback trends and financial impact.Investigate suspected fraudulent transactions, gather evidence, and coordinate with internal teams or legal resources for potential prosecution or corrective action.Identify trends in fraud-related activity and propose updates to internal controls, policies, or operational procedures.Partner with Sales, Field Operations, and Loss Prevention teams to promote policy adherence and reduce opportunities for fraud.Monitor transaction data and reporting tools to identify and respond to potentially fraudulent sales activity before losses occur.Leverage various systems and platforms (e.g., POS systems, analytics software, exception reports) to support broader loss prevention objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree preferred in Business, Finance, Accounting, Criminal Justice, or a related field.At least 1 year of relevant experience in fraud prevention, loss prevention, financial risk, or a related discipline.Experience with chargeback resolution processes and fraud detection systems is strongly preferred.Wicklander-Zulawski (WZ) interview and interrogation certification, or equivalent, is a plus.

Skills & Abilities

Strong analytical, investigative, and problem-solving skills.Ability to interpret and synthesize complex data sets into actionable insights.Excellent communication and interpersonal skills, with the ability to work across departments.High degree of integrity, discretion, and sound judgment.Proficiency with Microsoft Excel and other analytical/reporting tools.Familiarity with POS systems and fraud detection platforms is a plus

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.