**Essential Duties and Responsibilities** + Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations. + Apply strong knowledge of Regulation E (Reg E), including error resolution requirements, timelines, consumer protections, and documentation standards to ensure compliance in fraud and dispute handling. + Manage recovery processes end-to-end, including executing indemnification agreements, processing representments, performing chargeback analysis, and coordinating with internal and external partners to maximize loss recovery. + Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis + Serve as a central point of contact and drive prompt resolution of Capital Access-related fraud concerns raised by branches and clients via Loss Prevention hotline, while maintaining a high level of customer service + Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate. + Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness. + Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices. + Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work. + Stay informed on emerging fraud trends, regulatory changes, and industry best practices + Escalate issues or concerns to management as needed **Knowledge, Skills, and Abilities** **Knowledge of** + Fraud typologies, detection methods, and regulatory requirements. + Chargeback, recoveries and representments. + Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance + Broker-dealer operations, transaction methods and financial products, and financial services industry practices. + Principles of banking, finance and securities industries. **Skill in** + Identifying irregularities and red flags + Performing critical analysis supported by clear and accurate documentation + Drafting clear, concise, and compliant alert/case narratives and e-mails + Cross-functional collaboration and stakeholder communication + Investigating compliances issues and irregularities + Making risk-based decisions, using creativity, resourcefulness, expertise, and sound due diligence + Time management and prioritization in a high-volume environment + Written and verbal communication + Planning and scheduling work to meet organizational and regulatory requirements + Operating standard office equipment and using required software applications **Ability to** + Work independently as well as collaboratively and manage multiple function workflows with minimal supervision + Complete high-volume, deadline-driven work in a timely manner, with a focus on quality and compliance + Use sound judgment supported by research and expertise make informed decisions in response to potential fraud + Communicate effectively with clients, business associates, peers, management, and various internal and external stakeholders (both verbally and through written correspondence) + Receive and apply feedback on work product and practices + Prioritize work effectively + Adapt to evolving fraud threats and regulatory changes + Gather information, identify linkages, trends, and significance and communicate findings + Interpret and apply regulations and identify and recommend compliance changes as appropriate + Provide a high level of customer service, including handling inbound phone calls + Establish and maintain effective working relationships at all levels of the organization + Maintain confidentiality and exercise sound judgment + Foster a culture of integrity, accountability, and continuous improvement **Education/Previous Experience** + Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 3-5 years’ experience in anti-fraud/anti-financial crime investigatory or analysis in the securities or financial industry. + OR ~ + Any equivalent combination of education, training and/or experience approved by Human Resources. **Licenses/Certifications** + CFE preferred + CAMS preferred + SIE and/or Series 7 preferred