Join us in designing and optimizing Amazon's end-to-end fulfillment network to enhance speed and reduce costs. In this role, you will leverage strategic thinking and supply chain expertise to develop innovative solutions that transform how we deliver customer orders. Working within the Fulfillment Experience team, you will have the opportunity to make significant impact on our network design logistics, creating systems that delight customers with exceptional delivery speeds.

As a Program Manager II, you will collaborate across multiple teams to analyze supply chain operations, identify optimization opportunities, and implement improvements that enhance our fulfillment network. Your strategic vision and analytical capabilities will drive innovations across each mile of the customer journey, balancing operational efficiency with customer satisfaction. This position offers the chance to shape the future of Amazon's logistics network while working with talented professionals dedicated to creating the fastest, most reliable fulfillment experience.

Key job responsibilities

- Manage and deliver complex, cross-functional programs focused on network design logistics and fulfillment operations, working autonomously while seeking guidance as needed.
- Develop and execute strategic business plans to improve delivery speed metrics month-over-month, making appropriate trade-offs between time, quality, and resources.
- Analyze supply chain data to identify optimization opportunities and develop solutions that enhance the end-to-end fulfillment network performance.
- Collaborate with internal stakeholders and partner teams to implement network improvements that balance operational efficiency with customer experience.
- Apply process improvement methodologies to enhance system quality and operational excellence across the fulfillment network.


A day in the life
Your typical day involves developing multiple business plans focused on speed metric improvements and tracking month-over-month performance. You'll analyze data from across the fulfillment network, identify opportunities for optimization, and collaborate with cross-functional teams to implement solutions. You'll participate in regular business reviews to share insights and progress updates, while also managing stakeholder relationships to ensure alignment on key initiatives designed to enhance our fulfillment capabilities.

About the team
We are the Fulfillment Experience team! Fulfillment Experience (FX) performs a centralized function supporting the MX Operations with data, plans, and required systems set up, taking care of the full flow of a customer order. FX team's responsibilities scope covers: Network Strategic Design, Network Transportation Planning, Program Management and External Fulfillment/Reverse Logistics Operations. Our goal is to develop a supply chain network that delivers customer orders in time, at the fastest, lowest cost, and most reliable way.

Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
 
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
 
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.