Summary of the Role: 

The Warehouse Operations Specialist is responsible for managing daily warehouse activities, ensuring efficient inventory control, optimizing workflows, and maintaining compliance with safety and quality standards. This role also involves managing third-party logistics (3PL) operations to enhance supply chain efficiency and ensure seamless coordination between internal teams and external partners.

Key Responsibilities:

Warehouse Operations Management
• Manage inbound and outbound shipments, ensuring timely and accurate processing.
• Monitor warehouse workflow to enhance efficiency and productivity.
• Ensure proper storage, handling, and organization of inventory.
• Coordinate with logistics and supply chain teams to optimize warehouse operations.

 

 3PL Management
• Manage relationships with third-party logistics (3PL) providers, ensuring contract compliance and performance optimization.
• Monitor 3PL service levels, including order fulfillment, transportation, and warehousing efficiency.
• Address and resolve any operational issues related to 3PL partners.
• Collaborate with 3PL providers to implement best practices and cost-effective solutions.

 

Inventory Control & Management
• Conduct regular inventory counts and audits to maintain accuracy.
• Monitor stock levels and coordinate replenishment as needed.
• Investigate and resolve discrepancies in inventory records.
• Implement best practices to reduce inventory shrinkage and waste

  

Safety & Compliance
• Ensure adherence to workplace safety regulations and company policies.
• Conduct regular inspections to maintain a clean and hazard-free warehouse environment.
• Train staff on safety procedures and proper equipment handling.
• Comply with regulatory requirements related to warehousing and logistics.

 

Process Improvement & Reporting
• Identify areas for process improvement and implement best practices.
• Maintain accurate records of warehouse activities, including shipments, returns, and damages.
• Generate reports on inventory levels, order fulfillment rates, and operational efficiency.
• Assist in the implementation of warehouse management systems (WMS) and technology upgrades.

 

Requirements (education, experience, competencies and specific job requirements):

Education & Certification
• Diploma or Bachelor’s degree required.

• Supply chain related degree or certification is a plus.

Experience & Skills
- Minimum of 5 years of warehouse operations experience.

- Must have the ability to work in a fast-paced environment where attention to detail, ability to prioritize, organize, and follow through is essential.

- Must possess strong interpersonal skills and professionalism. This position will interface with logistics team members and internal customers and business partners on a regular basis.

- Demonstrated proficiency in SAP and MS office tools.

- Enthusiastic, diplomatic and possess excellent organizational and problem-solving skills.

Key Competencies
- Analytical

- Result oriented

- Open communication

- Adaptability

- Influence and establishing trust