Work Schedule

Environmental Conditions

Job Description

Responsibilities:  

Participates in and supports department projects. Coordinates, supports, and performs logistics and administrative work to support the department. Supports the day to day operations of the logistics study setup.  

The “Logistics Coordinator – SetUp” ensures a high level of support, service, reliability, and availability to internal departments.  

Ensures efficient and effective operations of the section 

Education and Experience 

High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities. 

 Knowledge, Skills and Abilities: 

Excellent client and phone service skills 

Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic and post-analytic influences on specimens and results Intermediate level of computer literacy 

Accurate data entry skills 

Superior analytical, interpersonal and time management skills 

Excellent verbal communications and customer service skills in the English language - additional languages are an advantage 

Critical thinking and problem-solving skills to support quality decision making 

Proven negotiation and problem resolution skills 

Maintains confidentiality of client protocols and study data 

Additional / Specific Job Responsibilities: 

Reports to Team Lead Site Services or above 

Responsible for the logistics setup of 75+ studies. 

Ensures timely preparation of import permit documents and provides them to Sponsor/CRO and/or Importer of Record.   

Ensures all logistics aspects are considered for Sponsors/CRO and Site Services during the set-up phase of a study. 

Monitors and maintains the logistics set up of studies, monitors any communication related to database updates and implements changes when required. 

Responsible for daily interaction with clients/cro in preparing proforma invoices for import permits and approvals to release supply orders as well as 3rd Party Proforma communication to ensure orders and samples are shipped accurately.   

Maintains Manufacture List; courier contact sheets; special account set ups 

Attends internal study protocol meetings and reports to the team about supply and/or courier set up requirements working closely with Project Manager and/or designee 

Supports the site services logistics coordinators 

Coordinate the review and action required on custom reports 

Request 

Review  

Action/Follow Up 

Supports in the investigation and solving of Quality Events  

Delayed or missing shipments 

All courier events and failures