At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **What’s in it for you:** ** **   A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Across our brands—including BrainBox AI, Nuvolo, Thermo King, Trane, and more—our teams combine deep technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. We invest in tomorrow’s possibilities—and in our people—by providing ongoing learning, mentorship, and opportunities to work with industry-leading technology. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world. BrainBox AI utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors: Buildings. Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption. **Thrive at work and at home:** ** **   + **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – **WE DARE TO CARE** !    + **Family building benefits** include fertility coverage and adoption/surrogacy assistance.    + **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.     + **Paid time off,** including in support of **volunteer** and **parental leave** needs.       + Educational and training opportunities through company programs along with **tuition assistance** and **student debt support** .     + Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !   **Where is the work:** This position has been designated as a Hybrid work schedule with work performed onsite 4 days each week.  **Job Summary** This senior position is an integral component of the Retail Sales Operations organization and supports all internal functions and customers by coordinating sales-related activities, projects and optimization opportunities. The role focuses on helping to build, improve and solidify long-term customer relationships, identifying internal procedural deficiencies, and executing relevant resolution projects. Successful individuals will be enthusiastic, adaptive, highly motivated and comfortable in a diverse and dynamic environment. Regardless of the situation, they maintain a positive outlook and always seek a better way. **Key Responsibilities** + Establish and maintain effective customer relationships by assessing customer needs, promoting BBAI products & services, and ensuring a positive customer experience. + Provide direct customer process support for shipments/deliveries by aligning material timelines with Deployment and Field Service activities. + Coordinate specialized customer programs within the Retail and Channel organizations. + Take ownership of specific customer needs and lead activities to ensure prevention and/or efficient resolution of customer problems. + Liaise with Global Deployment and Field Service Management to coordinate efficient scheduling of related activities. + Collaborate with cross-functional teams to facilitate effective customer-related processes. + Assist in the planning, development and optimization of internal sales operations initiatives, activities and programs in alignment with department goals. + Ensure high levels of data quality and process consistency in sales and marketing systems. + Analyze operational data and take appropriate actions to measure impact to support decision-making. + Mentor subordinates and peers to improve functional effectiveness and collaboration. + Work directly with customers and related account managers to define and create product & service quotes. + Enter and maintain accurate data in current systems (iERP, SBM, Excel, customer systems, etc.) to include customer discussions, account updates and other sales data as required. + Some travel is required 5-10% (for occasional customer visits, in-person workshops in MHT/MTL, and special events.) **Essential skills:** + Bachelor’s Degree or equivalent experience in relevant field with minimum ten years’ providing direct customer support. + Highly motivated and able to work under own initiative; self-starter with the ability to collaborate among multiple teams. + Proven relationship development and team dynamics facilitation. + Excellent verbal and written communication skills (exceptional phone and email etiquette.) + Excellent organizational skills and the ability to multi-task, meet deadlines and work in a dynamic environment. + Highly proficient with Microsoft Office applications, specifically Word, PowerPoint and Excel. + Experience with CRM and ERP applications. + Strong attention to detail. **The following facets would be a plus:** + Training and/or certification in problem analysis and resolution. + Demonstrated active supervision and goal planning. + Analysis and development of financial data and fiscal planning. + Experience in diversified environments and cultural integration. + Workflow planning and process application. **Compensation:** **  **   Base Pay Range: $ 75K-90K Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed. **Equal Employment Opportunity:**    We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.