Job Title: Freight Support Specialist

Job Summary

The Freight Support Specialist plays a key role in supporting wholesale, retail, and freight-only operations by managing critical freight documentation, data entry, and application processes. This position ensures accurate and timely delivery confirmations from drivers and third‑party carriers, provides system support and troubleshooting, and contributes to continuous improvement initiatives. The ideal candidate combines customer service excellence, logistics coordination, and strong analytical skills to support operational efficiency and internal stakeholders.

Key ResponsibilitiesManage and fulfill complex paperwork requests (e.g., bills of lading, delivery tickets) from internal departments using available systems and toolsEnsure drivers and third‑party carriers complete delivery confirmations accurately and on time across wholesale, retail, and freight‑only operationsDrive data entry compliance by proactively communicating with drivers and carriers via phone, text, and email while meeting or exceeding performance metricsProvide application support and troubleshooting for drivers and carriers; escalate technical issues to IT as neededSupport application enhancements, releases, and operational initiatives by sharing insights from day‑to‑day system useIdentify trends in documentation requests and data entry errors; coach users on proper procedures and recommend process improvementsGenerate, review, and analyze reports related to carrier performance and data accuracyReview system entries for accuracy, completeness, and compliance with established guidelinesAssist with ad‑hoc order entry in internal applications and the TRIPS dispatch system, ensuring accurate and complete informationParticipate in special projects and stretch assignments to support operational and process improvement initiativesModel behaviors aligned with the company’s values and deliver high‑quality service to internal and external customersEnsure compliance with all applicable rules, regulations, policies, and proceduresPerform additional duties as assigned to support freight and logistics operationsEssential Skills & QualificationsMinimum of 2 years of experience in customer service or logisticsStrong customer service skills with a professional, customer‑focused approachExperience with transportation, freight, and logistics processes, including freight bills and document managementHigh‑accuracy data entry skills, including Excel data entryStrong attention to detail with the ability to identify trends and recurring issuesExcellent written and verbal communication skillsAbility to manage multiple priorities, meet deadlines, and work independentlyComfortable working with logistics, transportation, and inventory‑related informationProficient in learning and navigating multiple systems and technologiesStrong problem‑solving skills with sound judgment on when to escalate issuesCollaborative, adaptable team player in a fast‑paced environmentOrganized, reliable, and motivated to improve workflows and processesAdvanced Microsoft Office skills, particularly Microsoft Teams and ExcelStrong aptitude for understanding systems and complex operational processesKnowledge of the fuel and trucking industry and common terminologyPreferred QualificationsBachelor’s degree in Business, Supply Chain, or a related fieldFamiliarity with standard logistics and freight proceduresExperience supporting freight operations and inventory processesExperience using dispatch or logistics systems (e.g., TRIPS)Ability to interpret and act on reports related to carrier performance and data accuracyInterest in stretch assignments and continuous improvement initiativesJob Type & Location

This is a Contract to Hire position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on Apr 28, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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