At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

Job Description:

Position Summary:

This role is responsible to act as the primary contact for, develop and maintain effective partnerships with intercompany account(s). Partner with internal company buyers / account managers to understand business needs, provide logistics solutions that meet customer service expectations and maximize logistics planning and operating revenue while lowering overall transportation spend.

Here’s what you’ll do: 

Act as the primary contact for assigned intercompany account(s) to provide logistics solutions, coordinate communication between various internal and external contacts (i.e., Account Management, Operations, vendors, etc.), ensure customer service expectations are met, and to meet operational and key performance indicators (i.e., operating revenue, sales, maximize logistics planning, etc.); act as point of contact for escalation of issues for assigned accounts.   

Respond to inquiries and resolve issues in a timely manner; coordinate resources to resolve issues as necessary and to implement solutions to address customer concerns and to provide positive impact to account performance.   

Partner with cross functional departments to provide diverse services to align customer business needs to Company services.   

Schedule and lead business review and customer meetings with cross-functional teams, vendors and customers; prepare meeting materials to review KPI's and identify opportunities related to product delivery to include on-time scheduled deliveries and capacity.   

Ensure accurate data capture, data integrity and system entry in all customer related functions.   

Assist with development department Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs) and other account metrics, and partner with operations management to utilize such data to meet customer and Company expectations.   

Partner with logistics analysts to understand performance drivers and utilize the business metrics to improve supply chain's performance.   

Analyze data for trends that impact the customer's business and prepare and present KPI reports and other customer data as needed.   

Review and establish contract pricing for customers, and monitor rate exceptions on a regular basis.   

Participate in the annual account planning and budgeting process; review on an ongoing basis, and make adjustments as necessary.   

Maintain and develop effective working relationships with key customer contacts and cross-functional departments.   

Provide training and guidance to lesser experienced logistics account team members.   

Support Accounts Receivables with collections of past due invoices for assigned customer(s).   

Participate in the on-call support rotation and respond to any issues that arise in a timely manner.   

Maintain current knowledge of industry trends and best Supply Chain/Logistics practices; make recommendations to improve current programs and processes.   

Additional responsibilities may be assigned as needed. 

Here’s what you’ll need: 

Bachelor’s degree in Logistics or Supply Chain Management, Sales or related area, or equivalent combination of education and/or experience.  

1-3+ years of logistics, transportation, trucking, and/or supply chain experience.

Must have general understanding of brokerage operations and geographic freight markets.  

Prior demonstration of negotiation skills is preferred.  

Strong written and verbal communication skills.   

Strong organization, multi-tasking, problem-solving and follow through skills, and must be detail-oriented and able to meet scheduled deadlines.   

Basic knowledge of supply chain terminology and concepts to support supply chain process from source to end customer.   

Ability to work in a fast-paced team environment.  

Proficient in Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., McLeod TMS).  

Must be able to participate in on-call rotation.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. 

We are not able to sponsor work visas for this position.