Key Responsibilities: Track and monitor cross-border activities of Shipment. Finalize Letter of Credit, Prepare Tender BID &Performance Bond and coordinate with the Bank Responsible of the Client for MENA Region, Europe and Asia. Prepare bill of lading Invoices, Packing List & Certificate of Origin. Well verse in RAK Custom Formalities and other Emirates Check contracts are in line with the company policy and custom guidelines. Train and coach staff to understand the end-to-end procedure of shipping transaction. Led the team in developing effective systems to minimize loss and maximize performance. Negotiate freight cost to meet the target rate via Sea, Air and Road shipment. Evaluate supplier’s performance and flexibility. Prepare Tender documents, Quotation and Purchase order, Maintain the highest standard of Customer service for Client satisfaction Submit weekly summary report to the Sales Team, Finance Controller and Managing Director. Entertain after sales complain as well as investigate demurrage charges and claim. Supervise External Inspector and prepare documents required. Using different Incoterms to track the shipment. Play an important role as sales and customer support.