Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:                   Seasonal Lodging Reservation Specialist

LOCATION:          Millrock Corporate Office (Holladay, UT)

STATUS:               Hourly, Full-time,

SCHEDULE:

Full-time PositionShifts can vary from 7:00AM - 3:30PM to 12:30PM to 9:00PM

SUMMARY

As a Lodging Sales Agent, you will handle inbound calls, process reservations for Snowbird hotels, and provide information via telephone and email regarding rates, availability, resort activities, facilities, and general area information. We are open 7 days a week, 365 days a year, nights, weekends, and holidays are required. Shifts are scheduled for 8 1/2 hours with a mandatory 30-minute lunch break, and hours can range from 7:00 AM - 3:30 PM to 12:30 PM - 9:00 PM. Shift times are subject to change.

What You’ll Do

Respond to customer inquiries by phone and email regarding reservations

Provide accurate information on rates, packages, payment options, cancellation policies, and resort facilities

Promote and upsell additional services such as ground transportation, trip insurance, dining reservations, and Mountain School lessons

Enter reservation details into the system and process payments at the time of booking

Revise and update reservation records to ensure accuracy and completeness

Assist with special projects and other duties as assigned to support departmental goals

Occasionally travel to and from the resort as required

What You Need to Succeed in This Role

High school diploma or equivalent

1–2 years of related work experience with proven competence

Strong computer skills, including accurate typing (30+ WPM) and proficiency with a 10-key calculator

Familiarity with SMS Host preferred (training available if needed)

Ability to exercise sound judgment within established guidelines and work independently with minimal supervision

Strong organizational skills with the ability to manage multiple priorities while delivering excellent customer support

Comfort working in a cubicle setting for extended periods (up to 8 hours), maintaining focus and efficiency throughout the day

WORK SCHEDULE

Winter Season:Monday to Friday: 7:00 AM - 9:00 PMSaturday & Sunday: 8:00 AM - 9:00 PM

Summer Season:Monday to Friday: 7:00 AM - 6:00 PMSaturday & Sunday: 8:00 AM - 6:00 PM

Shifts will vary within these hours, including weekdays, weekends, and holidays.Flexible schedule required, with rotating shifts and days off.40 hours per week, based on resort needs.Must be available to work back-to-back shifts when needed.

WORKING CONDITIONS

General office environment with limited physical activity.Work is routine in pleasant, comfortable surroundings.General office conditions prevail.  
Job activities consist of related steps, processes, or methods.Decisions are made from various choices available.Requires the ability to discern between simple situations and apply alternatives.Must be able to take action according to basic criteria, such as sources of information, type of transactions, or other factual differences.Direct and continuous contact with guests.Direct and continuous contact with co-workers, management, and other departments and vendors.

WHY WORK HERE

Ski pass and comp ticket benefitsDiscounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employeesAvailable medical, dental, vision and accident insurance – benefits are available based on position and are subject to change401k with company matchDiscounts with Powdr partnersFree transportation to work: UTA Bus, Departmental Rideshare Vans, and Employee Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!