As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.
Act as Support Services’ extended arm on site for technical assistance and troubleshooting.
Provide hands-on support for end users for incidents that cannot be solved remotely.
Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *
Handle and track requests from vendor for specific hardware items for stores, helping move incidents forward efficiently.
WHO YOU’LL WORK WITH
In this role, you will collaborate with multiple teams to ensure the successful expansion of the business. You will work closely with Expansion, Retail tech and Global Network Operations, among others, providing key insights and recommendations.
WHO YOU ARE
We are looking for people with…
Experience in providing hardware and software diagnostics and support.
Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).
Proficiency in operational understanding of IT-infrastructure services, components, and architecture.
Having a holistic approach and a will to solve issues by finding and fixing the root cause
Ability to multi-task and handle different situations/and people in parallel • Active listener and good communicator
System knowledge and understanding (Operating system, APIs, etc.), Service delivery and Troubleshooting
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site as soon as possible but no later than August 1, 2025, and initiate the dialogue with your current manager.
The position is based in our Copenhagen Support office in Denmark and reports to Market BT Operations Manager.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.