Company Description

 

 

Job Description

About the Role

As a Location Support Specialist, your main focus will be to provide on‑site technical support by troubleshooting hardware, software, devices, and network issues, while ensuring smooth installations, configurations, and daily operations across offices, stores, and warehouses.

You are a curious and solution‑oriented support professional with basic IT troubleshooting knowledge, strong communication skills, and a calm, structured approach to solving technical issues.  

This on-site role reports into our Tech Manager and is based out of Mexico Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Hardware & Software Support

Provide on-site support for hardware and software issues that cannot be resolved remotelyTroubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devicesSupport local colleagues with setup, maintenance, and troubleshooting of devices and systemsProvide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations

Installations, Configuration & Equipment Handling 

Support office network and access point issues in collaboration with the Global Network teamDistribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installationsConduct inspections, configurations, and installation of technical equipment for new joiners and relocations General Information

Documentation & Vendor/Infrastructure Coordination

Maintain accurate documentation and follow up on tasks and incidents using ServiceNowAct as the local contact for infrastructure vendors (e.g., ISP, telephony) and assist with physical checks and maintenance 

Qualifications

Who You Are:  

Secondary education or equivalent; IT-related studies are meritingBasic knowledge of hardware and software troubleshootingStrong problem-solving and multitasking abilitiesGood communication and interpersonal skillsStructured and detail-oriented approach to workProficiency in English and local languageFamiliarity with ServiceNow or similar ticketing systems is meritingPrevious experience in IT support or a customer service environment is meritingHands-on experience with user devices, networks, and hardware setups is an advantageEntry-level candidates with a strong interest in technology are welcomeYou are curious, solution-oriented, and eager to learn. You stay calm under pressure, enjoy solving technical challenges, and take pride in providing excellent service. You communicate clearly, collaborate well with others, and approach every task with a can-do attitude. Advanced proficiency in both English and Spanish.

Additional Information

Why You’ll Love Working at H&M 

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesYou’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.