Provides support, direction, and leadership to the Para-transit operations center team for all HR related matters.Major ResponsibilitiesProvides leadership and guidance to para-transit operations in the areas of dispute resolution, labor relations, policy compliance, and interpretation, leadership development, leave management, FLSA/compensation, new business start-ups and closings, and other people-related matters.Maintains favorable and effective employee and labor relations with regular visibility and communication with assigned locations.Protects the interests of employees and the company in accordance with company HR policies and applicable laws and regulations.Conducts investigations for Hotline complaints, federal and state agency complaints, and internal or external audits, and provides coaching for location and regional managers on the fair and appropriate handling of such matters.Provides advice and counsel to employees on a variety of workplace issues and policy interpretation while protecting the company’s interest to reinforce and comply with policies.Works with his/her manager and the region’s labor counsel on grievance handling in locations where unions exist.Works with the Talent/recruiting department on hiring initiatives, especially recruiting associated with new business acquisition.Conducts training programs that address the company’s needs, such as performance management, employee relations and a variety of employment laws.Develops employee engagement and action planning in partnership with para-transit operations centers to improve employee relations throughout the organization.Facilitates the implementation of corporate initiatives and, where applicable, monitors and reports the results of those initiatives.

Minimum Education or Certifications RequiredHigh school diploma or equivalentBachelor’s Degree in Human Resources, Business Administration, related field, or equivalent experience.

Minimum Experience or Skills RequiredMinimum 3-5 years of diverse HR experience with broad knowledge of employment law, FLSA/ compensation, organizational planning, employee relations, labor relations, and training and development.Good administrative skills and superior interpersonal skills.Multi-facility experiences desired.Skilled in oral and written communications.Computer literate.Confidentiality and discretion required; excellent verbal and interpersonal skills; excellent judgment and problem-solving skills, particularly in personnel management; strong computer skills in Microsoft Office and ability to learn new software; strong attention to detail.Problem solving and analytical abilities.Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.Working knowledge of Microsoft Word and Excel.Ability to effectively prioritize tasks and manage time effectively.Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and public.Work extended hours regularly, including weekends and holidays to meet the business needs.Demonstrate regular and consistent attendance and punctuality.Possess working vehicle to travel within service area as needed.

Physical Requirements and Working ConditionsIncumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.Must be able to drive company or personal vehicle to review driver performance, meet clients, and for other company related purposes.Must be able to:Use full range of hearing, speech, and visionUse fingers (manual dexterity) handling paperworkStoop, crouch, squat, or kneel when performing dutiesBend at knee, hip, waist when performing dutiesStand when performing dutiesSit for long periods of time when performing dutiesBe subject to wet, cold, or hot environmental conditionsWrite reports in a coherent, legible way
Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.